Eyecare Sales Associate
About The Position
The Eyecare Sales Associate supports the practice by providing an excellent patient experience when patients select eyewear and other products, and by helping establish the practice as a premier destination for vision needs in the community. The associate welcomes patients, identifies their needs, explains products, and supports sales and service throughout the eyewear purchasing process. The role also includes fitting glasses, handling prescription lenses, processing transactions and patient information, preparing product pickups, and maintaining the practice’s displays and inventory. The position requires working on one’s feet 80%–100% of the time and following attendance, timekeeping, dress-code, safety, and company-policy requirements.
Requirements
- High school graduate or equivalent.
- Strong customer service skills.
- Strong basic math skills.
- Effective selling skills.
- Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
- Willingness to embrace new technology and change.
- Strong communication and listening skills.
Nice To Haves
- Eyecare experience.
- Sales experience.
Responsibilities
- Greet patients warmly and respond promptly to their service needs.
- Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
- Ask clarifying questions and consult with an Optician as needed.
- Explain product features and benefits using appropriate tools and demonstrate product knowledge.
- Identify potential problems, explore their causes, and work toward long-term solutions.
- Multitask, prioritize, and manage competing demands on time.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Set delivery and pickup expectations, seek feedback and referrals, and thank patients.
- Work toward exceptional results on goals and competencies.
- Operate the point-of-sale system and accurately enter patient information; create and process sales transactions when required, following operational standards.
- Present, celebrate, and educate patients at product pickup.
- Keep displays and inventory clean, attractive, and organized; take pride in the practice’s appearance and safeguard company assets.
- Inform management of potential safety opportunities.
- Meet attendance and daily timekeeping requirements and comply with company policies and procedures.
- Maintain the proper dress code and work on one’s feet 80%–100% of the time.
- Perform other duties as assigned by the Practice Manager or as business needs require.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
