Peak Eyecare Eyecare Sales Associate

EssilorLuxottica Group • N Salisbury, NC

2d

About The Position

The Eyecare Sales Associate supports the practice by providing an excellent patient experience when patients select eyewear and other products, helping establish the practice as a leading destination for vision needs in the community. The role includes greeting patients, understanding their needs, recommending relevant practice services and products, providing accurate product information, fitting glasses, and supporting patients through product pickup. It also involves operating the point-of-sale system, maintaining displays and inventory, protecting company assets, and following company policies and attendance requirements. The position requires standing while selling for 80%–100% of the time and may include other duties assigned by the Practice Manager or required by business needs.

Peak Eyecare provides patient-focused vision care, including comprehensive eye exams, ocular disease management, refractive services, and Vision Therapy. The practice emphasizes teamwork, a supportive work culture, and professional development. This posting is for an existing vacancy.

Requirements

• High school graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.
• Strong communication and listening skills.

Nice To Haves

• Eyecare experience.
• Sales experience.

Responsibilities

• Greet patients warmly and respond promptly to their service needs.
• Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
• Pay close attention to details, ask clarifying questions, and consult with an Optician as needed.
• Explain product features and benefits accurately using appropriate tools.
• Anticipate problems, investigate underlying causes, and work toward long-term solutions.
• Multitask, prioritize, and manage time across competing priorities.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Set pickup expectations, meet delivery commitments, seek feedback and referrals, and thank patients.
• Work toward goals and competency expectations.
• Operate the point-of-sale system and enter patient information accurately; create and process sales transactions when required, following operational standards.
• Present and explain products at pickup.
• Keep displays and inventory clean, attractive, and organized; take pride in the practice’s appearance and secure company assets.
• Inform management of potential safety opportunities.
• Follow attendance and daily timekeeping requirements, company policies and procedures, and the proper dress code.
• Sell while standing for 80%–100% of the time.
• Perform other duties as assigned by the Practice Manager or as business needs require.

Benefits

• Health care benefits may be offered.
• Retirement savings benefits may be offered.
• Paid time off/vacation may be offered.
• Various employee discounts may be offered.
• A competitive bonus and/or commission plan may be offered.
• Professional development support.
• Incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED