Eyecare Sales Associate

EssilorLuxottica Group • Hoover, AL

7h

About The Position

The Eyecare Sales Associate supports the practice by providing an exceptional patient experience when customers select eyewear or other products. The role helps establish the practice as a premier destination in the community for vision needs. Associates greet patients, identify their needs, explain product features and benefits, and coordinate with an Optician when needed. They also custom-fit glasses, handle product pickup, process sales and patient information, maintain displays and inventory, and follow company policies and operating standards. The position requires standing and selling for 80%–100% of the time.

Requirements

• High school graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.
• Strong communication and listening skills.

Nice To Haves

• Eyecare experience.
• Sales experience.

Responsibilities

• Greet patients warmly and promptly provide service to meet their needs.
• Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
• Ask clarifying questions, attend to details, and consult with an Optician as needed.
• Demonstrate product knowledge and explain product features and benefits using appropriate tools.
• Anticipate problems, investigate underlying causes, and seek long-term solutions.
• Multitask, prioritize, and manage competing demands on time.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Set delivery and pickup expectations, seek feedback and referrals, and thank patients.
• Work toward exceptional results on goals and competencies.
• Operate the point-of-sale system and accurately enter patient information; create and process sales transactions when required, following operational standards.
• Present, celebrate, and educate patients at product pickup.
• Maintain clean, attractive, and organized displays and inventory; secure company assets under the associate’s control.
• Inform management of potential safety opportunities.
• Meet attendance and daily timekeeping requirements and follow company policies and procedures.
• Maintain the proper dress code.
• Perform other duties assigned by the Practice Manager or as business needs require.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED