Eyecare Sales Associate

EssilorLuxottica Group•Salem, NH

1d•$22

About The Position

The Eyecare Sales Associate supports the practice by providing an exceptional patient experience when people select eyewear and other products, and by helping establish the practice as a premier destination for vision needs in the community. The role welcomes patients, learns about their needs, recommends relevant practice offerings, and provides accurate product information. It also includes custom-fitting glasses, handling prescriptions in lenses, processing point-of-sale transactions and patient information, and supporting product pickup. The associate helps resolve patient issues, manages competing priorities, maintains attractive and organized displays and inventory, and follows company policies, attendance, timekeeping, safety, and dress-code requirements. The position requires being on one's feet 80%–100% of the time and performing other duties as assigned by the Practice Manager or business needs.

Requirements

High school graduate or equivalent.
Strong customer service skills.
Strong basic math skills.
Effective selling skills.
Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
Willingness to embrace new technology and change.
Strong communication and listening skills.

Nice To Haves

Eyecare experience.
Sales experience.

Responsibilities

Greet patients warmly and provide timely service to meet their needs.
Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
Ask clarifying questions, attend to details, and consult with an Optician as needed.
Explain product features and benefits accurately using appropriate tools.
Anticipate and investigate problems and work toward long-term solutions.
Multitask, prioritize, and manage time across competing priorities.
Custom-fit glasses and precisely place prescriptions in lenses.
Set expectations for delivery and pickup, seek feedback and referrals, and thank patients.
Work toward exceptional results on goals and competencies.
Operate the point-of-sale system and accurately enter patient information; create and tender sales transactions when required.
Present, celebrate, and educate patients at product pickup.
Keep displays and inventory clean, attractive, and organized, and secure company assets.
Inform management of potential safety opportunities.
Meet attendance and daily timekeeping requirements and follow company policies and procedures.
Maintain the required dress code and perform other duties as assigned by the Practice Manager or business needs.