Eyecare Sales Associate

EssilorLuxottica Group • Orland Park, IL

1d • $17 - $24

About The Position

The Eyecare Sales Associate supports the practice by delivering an unsurpassed patient experience when patients select eyewear and other products, and by helping establish the practice as the community’s premier destination for vision needs. The role involves welcoming patients, understanding their needs, recommending products and eye exams, providing accurate product information, custom-fitting glasses, and supporting patients through purchase and pickup. The associate also operates the point-of-sale system, helps maintain an attractive and organized practice, protects company assets, and follows attendance, timekeeping, dress-code, safety, and company-policy requirements. The role is performed on one’s feet 80%–100% of the time. Other duties may be assigned by the Practice Manager or based on business needs.

Requirements

• High school graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Ability to embrace new technology and change.
• Strong communication and listening skills.

Nice To Haves

• Eyecare experience.
• Sales experience.

Responsibilities

• Greet patients warmly and provide prompt service to meet their needs.
• Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
• Pay close attention to details, ask clarifying questions, and consult with an Optician as needed.
• Demonstrate product knowledge and explain product features and benefits using appropriate tools.
• Anticipate problems, investigate underlying causes, and work toward long-term solutions.
• Multitask, prioritize, and manage time amid competing priorities.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Set delivery and pickup expectations, seek feedback and referrals, and thank patients.
• Work toward exceptional results on goals and competencies.
• Operate the point-of-sale system and accurately enter patient information; create and tender sales transactions when required, following operational processes and standards.
• Present, celebrate, and educate patients at product pickup.
• Keep displays and inventory clean, attractive, and organized; take pride in the practice’s appearance and secure company assets under one’s control.
• Inform management of potential safety opportunities.
• Meet attendance and daily timekeeping requirements.
• Follow company policies and procedures and consistently maintain the proper dress code.
• Perform other duties as assigned by the Practice Manager or as business needs require.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.
• Tailored professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED