Eyecare Sales Associate

EssilorLuxottica Group • Naperville, IL

2d • $17 - $24

About The Position

The Eyecare Sales Associate supports the practice by creating outstanding patient experiences while patients select eyewear and other products. The role helps establish the practice as a premier destination for vision needs in the community. The associate provides attentive service, understands patient needs, recommends suitable products and services, and supports sales and practice operations. The position requires working on one's feet 80%–100% of the time.

Requirements

• High school graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.
• Strong communication and listening skills.

Nice To Haves

• Eyecare experience.
• Sales experience.

Responsibilities

• Greet patients warmly and provide prompt service to meet their needs.
• Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
• Pay attention to details, ask clarifying questions, and consult with the Optician as needed.
• Demonstrate product knowledge and explain product features and benefits using appropriate tools.
• Anticipate problems, identify underlying causes, and seek long-term solutions.
• Multitask, prioritize, and manage time amid competing priorities.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Set expectations for delivery and pickup, seek feedback, ask for referrals, and thank patients.
• Work toward exceptional results on goals and competencies.
• Operate the point-of-sale system and accurately enter patient information; create and tender sales transactions when required, following operational processes and standards.
• Present, celebrate, and educate patients at product pickup.
• Maintain clean, attractive, and organized displays and inventory, take pride in the practice’s appearance, and secure company assets.
• Inform management of potential safety opportunities.
• Meet attendance and daily timekeeping requirements.
• Follow company policies and procedures.
• Maintain the proper dress code.
• Perform other duties as assigned by the Practice Manager or as business needs require.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED