Express Service Advisor

Lithia & Driveway•Moon Township, PA

5d•$35,000 - $50,000•Onsite

About The Position

Dealership: L0326 Driveway Subaru of Moon Township Subaru of Moon Township Now Hiring: Express Service Advisors Pay: $35,000-$50,000 Schedule: Flexible work schedule You'll work on-site and will report to the Service Manager Why Join Our Team? We understand what top-notch performers need to thrive and we are looking for talented Express Advisors to join our team of All-Stars! We have a fun and unique system that produces extraordinary results! About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

2+ customer service experience
Polished and professional demeanor
Strong communication skills
Ability to communicate technical terms to a non-technical audience
Ability to create a memorable experience for our customers
Ability to work well in a team environment
Valid Driver's License with acceptable driving record
High School graduate or equivalent, 18 years or older required.

Responsibilities

Greet customers in a friendly and professional manner.
Identify, confirm and offer resolution to customer concerns.
Communicate with customer what needs to be done, how much it will cost and when service will be complete.
Assess customer needs by conducting a vehicle walk around.
Attain agreement from customer for service needs.
Write accurate repair orders
Provide estimates that are accurate and support upfront pricing guarantee.
Obtain approval to review findings of multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.