Express Lube Advisor

Lithia & Driveway • Klamath Falls, OR

6d

About The Position

The Express Lube Advisor is the first point of contact for customers visiting the service department at Lithia Ford of Klamath Falls. The role involves delivering friendly, professional customer service, assessing customer needs, explaining service work and costs, and preparing accurate repair orders using the ADP system. The position offers ongoing training and opportunities for career growth within the dealership.

The schedule requires open availability to support dealership operations and customer demand, including evenings, weekends, and holidays. Pay is commission based. Applicants must be at least 18 years old and have a high school diploma or equivalent. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• At least 3 years of prior experience in sales or customer service.
• Basic automotive knowledge.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Excellent communication skills.
• Reliability and readiness to work.
• Acceptable driving record and a valid driver's license in the state of residence.
• High school graduate or equivalent.
• At least 18 years old.
• Open availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Prior dealership advisor experience.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Greet customers professionally and follow the Initial Customer Contact (ICC) process.
• Identify and confirm customer concerns and offer resolutions.
• Explain to customers what work needs to be done, its cost, and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Obtain customer agreement for service needs and offer a multi-point inspection.
• Write accurate repair orders using the ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide accurate estimates that support the upfront pricing guarantee.
• Obtain approval to review multi-point inspection findings and associated prices.

Benefits

• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED