Express Lube Advisor

Lithia & Driveway • Klamath Falls, OR

5d

About The Position

The Express Lube Advisor is the first point of contact for customers visiting the dealership’s service department. The role focuses on delivering friendly, professional customer service, identifying customer concerns, explaining recommended services, pricing and timelines, and securing customer approval. Advisors conduct vehicle walk-arounds, offer multi-point inspections, and create accurate repair orders using the ADP system. The position requires open availability for a flexible schedule that includes evenings, weekends and holidays. Pay is commission based. The employer describes opportunities to develop customer service and automotive experience, ongoing training, and potential career growth within the dealership.

Requirements

• At least 3 years of prior experience in sales or customer service.
• Basic automotive knowledge.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Excellent communication skills.
• Reliability and readiness to work.
• Acceptable driving record and a valid driver’s license in the state of residence.
• High school graduate or equivalent.
• At least 18 years old.
• Open availability to support dealership operations and customer demand, including evenings, weekends, and holidays.

Nice To Haves

• Prior dealership advisor experience.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Greet customers in a friendly and professional manner.
• Identify and confirm customer concerns and offer resolutions.
• Explain to customers what work needs to be done, how much it will cost, and when service will be complete.
• Assess customer needs by conducting a vehicle walk-around.
• Obtain customer agreement for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using the ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide accurate estimates that support the upfront pricing guarantee.
• Obtain approval to review multi-point inspection findings and associated prices.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Vehicle purchase discounts.
• Wellness programs.
• Ongoing training and potential career growth within the dealership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED