Express Advisor
About The Position
The Express Advisor assists customers with routine maintenance and light service needs in the Honda Service Department, providing a positive and efficient service experience. The ideal candidate is personable, organized, and comfortable in a fast-paced environment. Automotive experience is a plus, but training may be provided to someone with strong customer service skills and a willingness to learn. The role includes greeting customers, checking in vehicles, discussing recommended maintenance and pricing, coordinating with technicians, keeping customers informed about timelines and work progress, and assisting with service review and checkout. The advisor also maintains accurate customer information and service documentation.
Requirements
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfort discussing service recommendations and pricing with customers.
- Basic computer skills and ability to learn dealership software.
- Positive attitude, dependable work ethic, and willingness to learn.
- Valid driver's license with a good driving record.
Nice To Haves
- Previous automotive, dealership, or customer service experience is preferred.
Responsibilities
- Greet customers and assist with express service needs, including oil changes, tire rotations, filters, and other routine maintenance.
- Complete customer check-ins and gather information about vehicle concerns and requested services.
- Communicate recommended maintenance and service needs to customers.
- Prepare and explain service estimates, including pricing and recommended work.
- Coordinate with technicians to monitor repair progress and keep customers updated.
- Ensure customers are informed of service timelines and additional recommendations.
- Review completed work with customers and assist with checkout.
- Maintain accurate customer information and service documentation.
- Provide friendly, professional customer service throughout the visit.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Complimentary life insurance
- 401(k) matching
- Flexible spending account (FSA)
- Tuition reimbursement
- Paid time off (accrues)
- Supplemental hospital, accident, and critical illness insurance
- Discounts on vehicles, services, and parts
- Tips
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
