Express Adjuster

Kemper•Doral, FL

1d•Onsite

About The Position

The Express Adjuster investigates and resolves first- and third-party auto physical damage claims in a fast-paced, in-office setting. The role includes attempting immediate contact to confirm and review coverage. This is an entry-level position performed under direct supervision. The adjuster handles claims within a stipulated monetary authority and works to conclude them promptly, equitably, and economically, in accordance with policy provisions and the damages presented. The role also provides customer service to internal and external customers, agents, and other stakeholders.

Requirements

High school diploma or GED.
At least 6 months of entry-level claims handling or claims intake experience, or a college degree of 2+ years in lieu of experience.
Obtain and maintain a valid insurance adjuster’s license as required by location and claim assignment; licensing is required in McAllen and Birmingham.
Passion for delivering outstanding customer service to agents and customers.
Excellent verbal, written, interpersonal, and organizational skills, with a team-oriented approach.
Basic computer skills in Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Bilingual Spanish.
Experience in non-standard auto.

Responsibilities

Handle intake, investigation, valuation, exposure establishment, and settlement of assigned claims within stipulated monetary authority.
Conclude assigned claims promptly, equitably, and economically in accordance with the policy contract and damages presented.
Take statements from insureds, claimants, and witnesses to investigate losses.
Reserve exposures accurately and on time.
Deliver a best-in-class customer service experience to internal, external, current, and prospective Kemper customers.
Attempt immediate contact to confirm and review coverage.