Export Coordinator

Hankyu Hanshin Express usa•Addison, IL

About The Position

The Export Coordinator prepares export documentation required by customs, airlines, and other relevant parties, and coordinates shipments. The role responds to customer questions about regulations and shipment requirements; arranges cargo pickup and trucking schedules; books cargo space with airlines; obtains and negotiates freight and transportation rates; prepares compliant shipping paperwork; transfers shipments to airlines; and tracks shipment status. The coordinator also sends shipping information and status updates to customers, overseas offices, and other parties, maintains customer information in accordance with TSA regulations, and issues invoices to customers and overseas agents. The position works with department managers and staff, sales, customer service, vendors, trucking companies, shipping lines, airlines, and customers to support effective workflows and address requests. Additional duties include improving work processes, carrying out assigned projects, reporting issues to management, following company policies, and maintaining a clean and safe work area. The employee may sometimes assist import CFS on weekends. Work is typically performed in an office environment with moderate noise, and no business travel is required. The role requires frequent sitting and occasional standing, walking, use of hands and fingers, and reaching. The employee may occasionally lift or move up to 50 pounds.

Requirements

Associate’s degree (AA) or equivalent from a two-year college or technical school.
One to three years of related successful experience and/or training, or an equivalent combination of education and experience.
English speaking, reading, and writing skills at a college level.
Certificate of IAC Security Training (IACSSP) and STA (Security Threat Assessment) ID required by DHS-TSA.
HAZMAT certification (IATA or IMDG).
Any certificates or training records required by the department, position/title, or government agency.
Skills and abilities include accuracy, attention to detail, punctuality, communication, confidentiality, computer usage, customer service, diplomacy, dependability, decision-making, ethics, flexibility, initiative, judgment, listening, math, monitoring, multitasking, negotiation, problem-solving, time management, and vendor relationship management.

Responsibilities

Respond to customer questions about regulations, required information, invoices, quotas, and related matters.
Arrange cargo pickup with trucking companies and coordinate trucking schedules, making adjustments as needed.
Book cargo space with airline companies.
Obtain rates for ocean, air, trucking, and rail freight, and negotiate with shipping lines and truckers for better rates.
Prepare export documentation, including bills of lading, packing lists, invoices, and documents required by customs, airlines, and TSA.
Ensure paperwork complies with customs regulations.
Close the pouch and arrange transfer of shipments to the airline.
Track shipments and email shipping information to customers, Japan, and other parties after export documentation is completed.
Keep customers and overseas offices informed about shipment status.
Maintain and manage customer information in accordance with TSA regulations.
Issue invoices and mail them to customers and overseas agents.
Communicate with department managers and staff to maintain effective workflow.
Coordinate with sales and customer service staff to address customer requests and inquiries.
Seek more efficient and less expensive work processes.
Perform special projects and other duties assigned by a supervisor or manager.
Report irregular issues and problems to management and maintain communication with managers, staff, and outside contacts.
Comply with company policies and procedures and maintain a clean and safe work area.
May assist import CFS on weekends.