Export Coordinator

Hankyu Hanshin Express usa Inc•Addison, IL

4h•$24 - $28

About The Position

The Export Coordinator prepares export documentation required by customs and airline companies and coordinates shipments. The role responds to customer questions about regulations and shipping requirements; arranges trucking pickups and schedules; books airline cargo space; obtains and negotiates freight and trucking rates; prepares compliant export paperwork; arranges cargo transfer to airlines; and tracks shipments. The coordinator sends shipping information and updates to customers, overseas offices, and other parties, maintains customer information in accordance with TSA regulations, issues invoices, and works with managers and colleagues to maintain effective workflows and respond to customer requests. The role also seeks improvements to work processes, completes projects assigned by a supervisor or manager, follows company policies and ethical standards, reports problems to management, maintains communication with internal and external contacts, and keeps the work area clean and safe. The employee may occasionally assist import CFS on weekends. Work is typically performed in an office environment with moderate noise, and business travel is not required. The role requires frequent sitting and occasional standing, walking, hand and finger use, and reaching. The employee may occasionally lift or move up to 50 pounds.

Requirements

Associate’s degree (AA) or equivalent from a two-year college or technical school.
One to three years of related successful experience and/or training, or an equivalent combination of education and experience.
Certificate of IAC Security Training (IACSSP) and STA (Security Threat Assessment) ID required by DHS-TSA.
HAZMAT Certification (IATA or IMDG).
Any certificates or training records required by the department, position/title, or government agency.
College-level English speaking, reading, and writing skills.
Skills and abilities include accuracy, attention to detail, attendance and punctuality, confidentiality, computer use, customer service, diplomacy, dependability, decision-making, ethics, flexibility, initiative, judgment, listening and understanding, math, monitoring and control, multitasking, negotiation, persuasiveness, problem solving, product knowledge, time management, and vendor relationship management.

Responsibilities

Respond to customer questions about regulations, required information, invoices, quotas, and other matters.
Arrange cargo pickup from customer warehouses or other locations by contacting trucking companies.
Coordinate trucking schedules and make adjustments as needed.
Book cargo space with airline companies.
Obtain ocean, air, trucking, and rail freight rates.
Negotiate with shipping lines and truckers for better rates.
Prepare export documents, including bills of lading, packing lists, invoices, and documents required by customs, airlines, and TSA.
Ensure paperwork complies with customs regulations.
Close the pouch and arrange its transfer to the airline.
Track shipments.
Email shipping information to customers, Japan, and other parties after completing export documentation.
Keep customers and overseas offices informed about shipment status.
Maintain and manage customer information in accordance with TSA regulations.
Issue and mail invoices to customers and overseas agents.
Communicate with the department manager and staff to maintain effective workflow.
Coordinate with sales and customer service staff to respond to customer requests and inquiries.
Seek constant improvement and more efficient, less expensive work processes.
Perform special projects and other duties assigned by a supervisor or manager.
Maintain ethical standards, report irregular issues and problems to management, and comply with company policies and procedures.
Maintain communication with managers, staff, and outside contacts.
Maintain a clean and safe work area.
May assist import CFS on weekends.