Logistics Coordinator - Import/Export

SNF Holding Company•Riceboro, GA

About The Position

The Import/Export Logistics Coordinator manages international customer orders and serves as a liaison to support smooth and efficient transactions. The role plans and executes logistics processes, coordinates dispatching, tracking, and shipment bookings, maintains accurate records, cost information, and documentation, and identifies risks and opportunities for improvement. The coordinator develops a thorough understanding of customer requirements and implements process improvements to enhance efficiency and streamline operations. This position reports directly to the Import/Export Manager and is located in Riceboro, Georgia.

Requirements

Bachelor’s degree required; preferably in Logistics or another business-related discipline.
3–5 years of experience in logistics, trucking, and ocean freight.
General computer proficiency, including experience with ERP systems and Microsoft Office applications, particularly Word and Excel.
Ability to work effectively under pressure, independently and in a team environment.
Strong critical-thinking skills and ability to navigate multistep processes and follow through on details.
Strong customer focus, problem-solving skills, attention to detail, sense of urgency, and conflict-management abilities.
Excellent verbal and written communication skills.
Ability to adapt quickly to unpredictable process changes.
Ability to perform other duties as assigned by management or other departments.

Nice To Haves

Knowledge and experience in multimodal logistics, including bulk trucking, bulk rail, van, flatbed, less-than-truckload (LTL), and intermodal transportation.

Responsibilities

Proactively manage international orders and execute required import/export functions and logistics processes within SOP-specified time frames, including vessel bookings, drayage dispatch, cost record maintenance, sending ISF and commercial documents to brokers, and providing inbound carrier nominations.
Work with brokers, freight forwarders, NVOs, and other freight agents to execute vessel bookings; create shipment tenders and documents using SNF’s ERP system; dispatch according to current routing guides; and ensure data is entered correctly.
Process import air and ocean documents promptly and submit them to customs brokers for filing.
Collaborate with Customer Service, Purchasing, Supply Chain Planning, Plant Production, and Shipping to ensure orders are ready for shipment and loaded on time while avoiding demurrage charges.
Follow up with external freight agents to ensure the correct equipment is available, troubleshoot and resolve booking or carrier issues, and establish standards for future orders.
Coordinate with domestic and international suppliers and freight agents to track shipments and ensure timely delivery to the correct destination; expedite critically needed shipments.
Audit invoices for completeness, contract pricing, and storage and demurrage charges; work with AP to resolve discrepancies and delayed payments.
Identify risks and opportunities to support cost-effective, safe, and efficient transportation of company products.
Assist with carrier rate management by updating rate schedules in rate management software, requesting quotes for new shipping lanes, and managing the contract repository.
Complete prompt and accurate data-entry requests in internal ERP systems.
Support contract reviews, negotiations, and RFPs through research and data collection and manipulation.
Develop and manage relationships with external freight agents, business partners, and coworkers.
Participate in meetings with carriers, external freight agents, brokers, and business partners.
Provide backup to other Logistics Coordinators as required.
Perform other duties as assigned and comply with all policies and standards.