Expert Engagement Manager

LiveRamp•New York, NY

17h•Hybrid

About The Position

The Expert Engagement Manager partners with Commercial Leads and Services Consultants to deliver LiveRamp Global Services (LGS), including foundational services, advisory and consulting services, and other offerings relevant to target customer segments. The role’s primary measure of success is the successful delivery of LGS projects of varying complexity. The manager regularly meets with C-level client executives and maintains relationships across sales, product, and operations to ensure client needs are met. This role requires comprehensive project management knowledge, strong organization, comfort working in ambiguous environments, the ability to communicate technical concepts, and skill in producing data-driven recommendations and insights. The position works collaboratively with cross-functional teams and is hybrid, with two days per week in a LiveRamp office in San Francisco, New York City, Seattle, or Little Rock. Travel may be required a few times a year.

Requirements

At least 7 years of project management experience, or experience in a customer-facing role driving projects, consulting, and/or executing deliverables.
At least 3 years delivering professional services for a strategic consulting firm, SaaS/AdTech company, or large-scale systems integrator.
Deep technical understanding of the programmatic ecosystem, including how DSPs, SSPs, and CDPs interact with identity graphs and universal IDs.
Knowledge of web tracking technologies such as pixels, tags, and cookies; identity resolution; and data flow across the martech/ad tech stack.
Familiarity with cloud data warehouses such as Snowflake, BigQuery, or Databricks, and ability to discuss SQL-based data transformation and schema mapping with client engineers.
Strong grasp of the technical implications of global privacy regulations and their impact on data sharing and audience activation.
Ability to discuss technical concepts and workflows with product teams and data scientists.
Deep understanding of and experience in TV and/or digital media, including the relationship between bought, earned, and owned media.
Executive-level written and oral communication skills, including the ability to identify underlying business questions and communicate technical and non-technical concepts to audiences from operations through executives.
Strong project management skills, including the ability to multitask and manage multiple projects, workstreams, and programs.
Strong communication skills and ability to examine, synthesize, and present data to customers, partners, and other stakeholders.
Experience leading cross-functional teams, with strong collaboration and interpersonal skills.
Motivation to set and achieve goals and take initiative; proactive, thorough, and transparent working style.
Ability to thrive in evolving teams and job functions, with comfort working in ambiguous environments and strong critical-thinking and problem-solving skills.

Nice To Haves

Experience in a high-growth, fast-paced company.
Hands-on analytics experience in media, customer, digital, or big data.

Responsibilities

Partner with the LiveRamp Global Services team to ensure successful delivery of services, directly managing projects with the LGS practice area responsible for delivery.
Develop project and resource plans with clients and LGS practice leads, and monitor projects for adherence to LGS standards, budgets, and deadlines.
Independently scope LGS engagements, consulting subject matter experts as needed to validate scope.
Work with client leadership to align LiveRamp’s technical roadmap with the client’s long-term data strategy and identify opportunities beyond the initial scope.
Participate in or lead client meetings using a consultative approach; own client relationships through project management and collaborate with customers and internal stakeholders to understand objectives and goals.
Provide an escalation path to the Engagement Management Lead or Engagement Director for internal and external concerns.
Identify challenges and develop practical recommendations to maximize customer value.
Demonstrate a deep understanding of LiveRamp products and services.
Provide mentorship and guidance to other team members where necessary.
Travel a few times a year.