Expert Program Manager - Small Business Engagement

PG&E•Houston, WA

15h•Hybrid

About The Position

The Expert Program Manager manages programs and initiatives for PG&E’s Small Business Engagement team, which supports small business customers across PG&E’s territory through phone, campaign, and regional engagement. The role helps provide a holistic, local customer experience by identifying and connecting customers with local, regional, and state programs, as well as educating them about company products, services, and community resources. The position leads programs, outbound calls, campaigns, implementation, and outreach strategies in alignment with organizational objectives. It manages budgets, program plans, deliverables, reporting, and performance measurement; communicates findings and recommendations to management; and develops solutions to address budget variances and program challenges. The role also mentors, onboards, and trains employees, supports ongoing team development, assigns leads and service cases to the Small Business Advisor team, and manages community outreach strategies with community-based organizations. This is a hybrid position, working from a remote office and an assigned work location within PG&E’s service territory according to business needs; the location is agreed upon by the hiring leader and successful candidate.

Requirements

Bachelor’s degree or equivalent work experience.
At least 8 years of related work experience.
Ability to communicate findings and recommendations to various levels of management.
Ability to effectively manage multiple projects with demanding time constraints.
Knowledge and understanding of business drivers.
Demonstrated ability to manage or direct teams.
Ability to work within a regulatory environment.
Ability to assess and recommend solutions for assigned projects.
Ability to work independently on most issues.
Ability to provide direction on overall program plans and goals and manage program implementation deliverables.
Ability to develop budget forecasts, analyze budget variances, and develop solutions.
Ability to develop reports, summarize findings and recommendations, and provide business insight.

Nice To Haves

Bachelor of Science in Business, Finance, Economics, Engineering, or a related discipline.
Advanced knowledge of program management.
Knowledge of the energy industry’s organizational structure and effective channels of communication.

Responsibilities

Manage multiple initiatives, campaigns, and programs across the Small Business Engagement team.
Develop and deploy internal and external marketing campaigns.
Manage the annual budget, develop budget forecasts, analyze variances, and develop solutions to address them.
Provide direction on program plans and goals and manage deliverables within program implementation plans.
Lead program implementation and outreach strategies for small business programs.
Develop, measure, and report on program success.
Develop new and ad hoc reports, summarize findings and recommendations, and provide business insight.
Communicate findings and recommendations to various levels of management.
Communicate and exchange ideas or gather information with peers inside and outside PG&E.
Mentor, onboard, and train new employees and provide leadership support and ongoing training and development.
Manage and assign new leads and service cases to the Small Business Advisor team.
Manage community outreach strategies with community-based organizations across PG&E’s hometowns.
Address moderate to complex problems and take new perspectives on existing solutions, plans, and goals.