Expert Engagement Manager

LiveRamp, Inc. • New York, NY

3d • $116,500 - $170,500 • Hybrid

About The Position

The Expert Engagement Manager partners with Commercial Leads and Services Consultants to deliver LiveRamp Global Services (LGS), including foundational services, advisory and consulting services, and other offerings for target customer segments. Success is measured primarily by delivering LGS projects of varying complexity. The role regularly engages with C-level client executives and builds relationships across sales, product, and operations to ensure client needs are met.

The position requires comprehensive project management expertise, strong organization, comfort working in ambiguous environments, the ability to explain technical concepts, and skill in producing data-driven recommendations. The manager works collaboratively across project teams and owns client relationships through project delivery. This is a hybrid role requiring work from a LiveRamp office two days per week, with locations in San Francisco, New York City, Seattle, or Little Rock. Travel may be required a few times a year.

Requirements

• At least 7 years of project management experience, or experience in a customer-facing role driving projects, consulting, and/or executing deliverables.
• At least 3 years delivering professional services for a strategic consulting firm, SaaS/AdTech company, or large-scale system integrator.
• Deep technical understanding of the programmatic ecosystem, including how DSPs, SSPs, and CDPs interact with identity graphs and universal IDs.
• Knowledge of web tracking technologies such as pixels, tags, and cookies; identity resolution; and data flow across the martech/ad tech stack.
• Familiarity with cloud data warehousing, such as Snowflake, BigQuery, or Databricks, and ability to discuss SQL-based data transformation and schema mapping with client engineers.
• Strong grasp of the technical implications of global privacy regulations and their impact on data sharing and audience activation.
• Ability to discuss technical concepts and workflows with product teams and data scientists.
• Deep understanding of and experience in TV and/or digital media, including the relationship between bought, earned, and owned media.
• Executive-level written and oral communication skills, including the ability to identify underlying business questions and explain technical and non-technical concepts to clients and colleagues at all levels.
• Strong project management skills, including the ability to multitask and manage multiple projects, workstreams, and programs.
• Strong communication skills and ability to examine, synthesize, and present data to stakeholders, customers, and partners.
• Experience leading cross-functional teams; collaborative approach and strong interpersonal skills.
• Motivation to set and achieve goals and take initiative; proactive, thorough, and transparent working style.
• Comfort working in ambiguous environments, with strong critical-thinking and problem-solving skills.

Nice To Haves

• Experience in a high-growth, fast-paced company.
• Hands-on analytics experience in media, customer, digital, or big data.
• Experience growing teams and new organizations from the ground up.

Responsibilities

• Partner with the LiveRamp Global Services team to deliver services sold, directly managing projects alongside the LGS practice area responsible for delivery.
• Develop project and resource plans with clients and LGS practice leads; ensure projects meet LGS standards, budgets, and deadlines.
• Independently scope LGS engagements, involving subject matter experts as needed to validate scope.
• Partner with client leadership to align LiveRamp’s technical roadmap with the client’s long-term data strategy and identify opportunities beyond the initial scope.
• Participate in or lead client meetings using a consultative approach.
• Own client relationships through project management and work with customers and internal stakeholders to understand business objectives and goals.
• Provide an escalation path to the Engagement Management Lead or Engagement Director for internal and external concerns.
• Identify challenges and develop practical recommendations to maximize customer value.
• Demonstrate a deep understanding of LiveRamp products and services.
• Provide mentorship and guidance to other team members where necessary.
• Travel a few times a year.

Benefits

• Flexible paid time off and paid holidays.
• Options for working from home.
• Paid parental leave.
• Medical, dental, vision, life, and disability coverage.
• Employee assistance program and voluntary benefits.
• Perks programs for healthy lifestyles and career growth.
• 401(k) matching plan with a 1:1 match up to 4% of salary.
• In-person and virtual employee events, including game nights, happy hours, camping trips, and sports leagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed