Expert Program Manager - Small Business Engagement
About The Position
The Expert Program Manager manages programs and initiatives for PG&E’s Small Business Engagement (SBE) team, which serves small business customers throughout PG&E’s territory through phone, campaign, and regional engagement. The role leads programs, outbound calls, and campaigns aligned with organizational objectives and strategies, helping provide small businesses with information about PG&E products and services, local and state programs, and community resources. The position leads program implementation and outreach strategies, manages budgets and program deliverables, and measures and reports program success. It also supports the Small Business Advisor team by managing and assigning leads and service cases, and helps mentor, onboard, and train new employees. The role manages community outreach strategies with community-based organizations across PG&E’s hometowns. This is a hybrid position, working from a remote office and an assigned work location within PG&E’s service territory, as determined by business needs and agreed upon by the hiring leader and successful candidate.
Requirements
- Bachelor’s degree or equivalent work experience.
- At least 8 years of related work experience.
- Ability to communicate findings and recommendations to various levels of management.
- Ability to effectively manage multiple projects with demanding time constraints.
- Knowledge and understanding of business drivers.
- Demonstrated ability to manage or direct teams.
- Ability to work within a regulatory environment.
- Ability to assess assigned projects and recommend solutions.
Nice To Haves
- Bachelor of Science in Business, Finance, Economics, Engineering, or a related discipline.
- Advanced knowledge of program management.
- Knowledge of the energy industry’s organizational structure and effective communication channels.
Responsibilities
- Manage multiple initiatives, campaigns, and programs across the Small Business Engagement team.
- Develop and deploy internal and external marketing campaigns.
- Manage the annual budget, develop budget forecasts, analyze budget variances, and develop solutions to address them.
- Provide direction on overall program plans and goals and take responsibility for deliverables within program implementation plans.
- Develop new and ad hoc reports, summarize findings and recommendations, and provide business insight.
- Measure and report on program success.
- Communicate findings and recommendations to various levels of management.
- Exchange ideas and gather information from peers inside and outside PG&E.
- Lead program implementation and outreach strategies for small business programs.
- Mentor, onboard, and train new employees, and provide ongoing leadership support and development.
- Manage and assign new leads and service cases to the Small Business Advisor team.
- Manage community outreach strategies with community-based organizations across PG&E’s hometowns.
- Work independently on most issues and develop fresh perspectives on moderate to complex problems and existing solutions, plans, and goals.
Benefits
- Eligible to participate in PG&E’s discretionary incentive compensation programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
