Account Manager - Small Business

Gallagher • Indianapolis, OH

3h

About The Position

Gallagher is seeking a Client Service Manager for its small business division. This is a future opportunity and is not currently open. The position focuses on delivering exceptional customer service to a range of clients with issues from relatively simple to moderately complex. The role builds client relationships, collaborates with the sales team, seeks continuous improvement, and demonstrates the value Gallagher provides.

The position leads the renewal process to deliver high-quality, timely client solutions; supports retention and the sale of additional services and coverage; and maintains relationships with client decision-makers and day-to-day representatives. It also guides team members in addressing client risk management needs, mentors Client Service team members, checks compliance and service levels, maintains accurate client and policy records, uses Gallagher technology to improve productivity and quality, and manages competing priorities.

Requirements

• Bachelor's degree and at least 1 year of client service and/or claims management experience, or a high school degree/GED and at least 3 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.

Responsibilities

• Take a leadership role in the renewal process to ensure high-quality, timely solutions for clients.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with client buyers and day-to-day client representatives.
• Guide team members in addressing client risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents in the Gallagher system.
• Use Gallagher technology to improve productivity and quality.
• Effectively manage multiple competing priorities.
• Develop professional relationships with internal and external partners.
• Collaborate with Gallagher teams and employees.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level