Associate Small Business Account Manager

H&R Block • UNAVAILABLE, Missouri

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About The Position

This role manages and executes accurate, timely payroll services for assigned clients across multiple states. The Account Manager serves as the primary client contact for payroll operations and helps ensure compliance with federal, state, and local requirements. Responsibilities include processing payroll and related changes, maintaining employee records, managing payroll tax filings, supporting year-end reporting, and responding to client questions about payroll, policies, and benefits-related topics.

The role also supports related services such as workers’ compensation reporting and timekeeping systems, and processes varied earnings and deductions, including garnishments, benefits, and retirement contributions.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in payroll processing, preferably in a multi-state environment.
• Strong working knowledge of federal, state, and local payroll regulations.
• Experience with employer account registrations, such as state withholding and SUI.
• Experience filing and amending quarterly and annual payroll tax forms, such as Forms 941 and 940 and state equivalents.
• Familiarity with payroll platforms and systems such as ADP, Paychex, Gusto, or similar.
• Excellent written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple client accounts and deadlines effectively.

Nice To Haves

• Bachelor’s degree in Accounting or Finance, or experience in a similar field.

Responsibilities

• Serve as the primary payroll contact for a portfolio of assigned clients.
• Process payroll-related actions, including status changes, separations, tax changes, deductions, and direct deposits.
• Apply for and maintain State and Local Withholding IDs, and update rates as required by regulatory changes.
• Process accurate and timely payroll, including regular wages, overtime, bonuses, tips, and other premium payments.
• Review, verify, and reconcile payroll data in accordance with payroll guidelines and compliance requirements.
• Respond clearly and promptly to client inquiries about payroll, policies, and benefits-related topics.
• Manage payroll processes across multiple states and comply with jurisdictional requirements.
• Maintain and update employee payroll records and documentation.
• Support payroll year-end activities, including W-2/1099 issuance and compliance reporting.
• Prepare and file quarterly and annual payroll tax forms, and process amended returns when necessary.
• Distribute federal and state payroll filings to clients and respond to related inquiries.
• Facilitate related payroll services, including workers’ compensation reporting and timekeeping systems.
• Interpret and process earnings and deductions, including garnishments, benefits, and retirement contributions.

Benefits

• Competitive pay
• Medical and prescription drug coverage for qualifying associates and eligible dependents
• H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• Virtual fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED