Small Business Account Manager

C2 GPS— Southern Nevada•Las Vegas, NV

About The Position

The Small Business Account Manager is a core member of C2 GPS’ workforce center team. This role coordinates with local businesses to implement occupational and career services and programs for job seekers, and matches employers with skilled workers to meet workforce needs. The position promotes workforce services, builds relationships with hiring managers and community organizations, supports participants with career services, and monitors labor-market trends and program effectiveness. Occasional travel is required.

Requirements

High school diploma or GED.
One year of relevant experience, preferably in workforce development; additional relevant experience may be considered in lieu of education.
Valid driver’s license and proof of insurance, with a good driving record.
Knowledge of effective relationship-management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Knowledge of applicable policies and procedures for compliance with federal, state, and local guidelines.
Knowledge of program planning, design, and evaluation principles.
Knowledge of laws, regulations, and best practices applicable to hiring and employment recruiting practices.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to learn applicant-tracking software or other recruitment systems.
Ability to develop strategies and solutions.
Ability to perform market research and monitor, analyze, and interpret data.
Ability to meet the physical demands of regularly standing, walking, sitting, using hands for finger coordination, reaching, pulling standard file cabinet and vertical file drawers, lifting and carrying 10 pounds of paper, driving a vehicle, stooping, kneeling, talking, and hearing.

Nice To Haves

Undergraduate degree.
Bilingual in English and Spanish.

Responsibilities

Advocate workforce services and promote workforce programs to local businesses, chambers of commerce, professional associations, economic development corporations, and similar entities.
Monitor program effectiveness, identify opportunities, and recommend improvements to achieve goals and deliverables.
Conduct market research and monitor and analyze data to identify industry trends and provide recommendations to management.
Plan, coordinate, and facilitate hiring events and job fairs for customers and employers.
Develop positive business relationships with hiring managers to proactively assess staffing needs.
Provide customers with career counseling and advising, resume and cover letter development, interview preparation, and compensation and offer negotiation assistance.
Ensure participants are registered in state labor exchange systems and that resumes are posted and viewable by businesses using the system; assist participants in the labor exchange system.
Coordinate, attend, and participate in external recruiting events, job fairs, and networking opportunities to stay informed about employment trends and labor-market changes.
Ensure compliance with federal, state, and local employment laws and regulations and company policies.
Perform other related duties as assigned.