Experienced Veterinary Receptionist

Inwood Animal Clinic•New York, NY

About The Position

Inwood Animal Clinic provides veterinary care for pets of all ages and has served New York City since 2008. The Experienced Veterinary Receptionist welcomes clients and patients, responds to questions and concerns, manages calls and emails, schedules appointments, maintains the reception area, and handles client check-in, checkout, and payments. Receptionists provide compassionate, discreet emotional support to clients during difficult situations and must be comfortable with a range of medical outcomes. The clinic offers virtual and hands-on interactive training and continuing development. Spanish and English fluency is preferred.

Requirements

At least one year of veterinary experience is preferred.
Compassionate, calm, and a team player.
Able to multitask and communicate strongly.
Highly organized and computer-skilled.
Self-starter with a desire to advance knowledge and skills.

Nice To Haves

Fluency in Spanish and English is preferred.
Prior leadership experience is a plus.

Responsibilities

Greet clients and patients.
Answer questions and triage client concerns.
Answer calls and emails, directing them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Maintain the visual appeal of the hospital reception area.
Check clients in and out and process payments.
Offer friendly, compassionate, and discreet emotional support to clients during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement program available for any AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.