Experienced Technician Trainee

Safelite • Waukesha, WI

5d

About The Position

Safelite is seeking experienced auto glass technicians for a role that may be filled at the Technician, Senior Technician, or Master Technician level according to experience, qualifications, technical capabilities, and certifications. Safelite offers technician development, advanced technology, career growth, and pathways into mentorship, training, and leadership. Senior and Master Technicians may provide technical leadership, coach and mentor other technicians, and support technician development.

The role provides vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop. Technicians are expected to work safely and efficiently while delivering quality work and customer service. The position uses Safelite tools and technologies, computerized diagnostic tools, work-order and customer-administration systems, and mobile resource management technology. It also involves operating vehicles, communicating with customers, and working outdoors in varied weather conditions. Other related duties may be assigned.

Requirements

• Technician: Typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically at least 3 years of vehicle glass experience, demonstrated technical proficiency and quality performance, and ability to work independently.
• Master Technician: Typically at least 5 years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent is listed as preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds; stand for extended periods; work in tight spaces; and bend and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring via in-cab safety camera/video surveillance technology.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures, and to work with applicable chemicals, including flammable chemicals.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting skills, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions; communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, focusing on safety, quality, efficiency, and customer service.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Clean customer vehicles after each job.
• Use Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), applicable chemicals, work-order and customer-administration systems, and MRM technology.
• Safely operate company and customer vehicles during the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED