Experienced Technician Trainee

Safelite • Waukesha, WI

7d

About The Position

Safelite is hiring an experienced auto glass technician to provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop. The position may be filled at the Technician, Senior Technician, or Master Technician level according to the candidate’s experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also support technician development through technical leadership, coaching, and mentoring.

The role focuses on safe, efficient, high-quality work and exceptional customer service. It includes recalibrating automotive safety systems, troubleshooting and diagnostic testing, operating Safelite tools and technology, safely operating company and customer vehicles, and communicating with customers. Employees clean customer vehicles after each job and may perform other duties as assigned. Safelite describes a career pathway from Technician to Senior Technician to Master Technician, with additional opportunities in mentorship, training, and leadership.

Requirements

• Technician: typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: typically 3 or more years of vehicle glass experience, demonstrated technical proficiency and quality performance, and ability to work independently.
• Master Technician: typically 5 or more years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods and work in tight spaces, bend, and twist the body.
• Ability to safely and effectively use a variety of hand and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to be monitored using in-cab vehicle safety camera/video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting skills, both independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and comply with company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• High school diploma or GED/equivalent is preferred.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others, particularly at Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, focusing on safety, quality, efficiency, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Comply with company policies and standards and perform other duties as assigned.

Benefits

• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to succeed.
• Career pathway from Technician to Senior Technician to Master Technician, with mentorship, training, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED