Experienced Student Loan Staff (Remote)

Transworld Systems Inc.•Nashville, TN

2d•Remote

About The Position

This remote, work-from-home position involves contacting consumers with past-due student loan accounts to secure payments. Representatives are expected to provide effective customer service while complying with company policies and applicable local, state, and federal collections laws and regulations. The role requires professional phone communication, negotiation, problem-solving, multitasking, and maintaining confidentiality. Work is primarily indoors, involves little to no travel, and is usually in a moderately noisy environment. Employees hired for remote positions receive company-issued equipment. Applicants must complete an online Harver assessment after applying.

Requirements

High school diploma or equivalent.
Access to high-speed broadband internet; DSL and dial-up are not accepted.
A hard-wired internet connection is required; Wi-Fi and Wi-Fi hotspots are not accepted.
Internet speed of at least 25 Mbps download and 20 Mbps upload.
Professional phone etiquette and solid negotiating skills.
Positive attitude and strong customer service aptitude.
Ability to problem-solve and multitask.
Willingness to maintain confidentiality.
Ability to remain in a stationary position 95% of the time.
Ability to perform essential job functions with or without reasonable accommodation.
Completion of the required online Harver assessment.

Nice To Haves

Knowledge of the Fair Debt Collection Practices Act (FDCPA).

Responsibilities

Call consumers to secure payments on past-due student loan accounts.
Perform work in compliance with company policies and local, state, and federal collections laws and regulations.
Exchange accurate information effectively over the phone.
Maintain the confidentiality of information.