Student Loan Specialist
About The Position
Philadelphia Technician Training Institute (PTTI) is seeking an energetic, motivated, and results-driven Student Loan Consolidation & Default Management Specialist to help prospective and current students navigate federal student loan consolidation, repayment options, forbearance, and default resolution. The role involves extensive telephone outreach and student support in a fast-paced, high-volume calling environment. The specialist helps students overcome financial barriers to education by explaining loan options, guiding applications, coordinating with loan servicers, and following up through resolution. The position works with Financial Aid, Admissions, and Student Services and requires careful recordkeeping, confidentiality, persistence, organization, and strong customer service.
Requirements
- Energetic, outgoing, confident, and professional telephone presence.
- Strong communication, customer service, problem-solving, and organizational skills.
- Ability to handle difficult conversations, explain financial information clearly, and maintain a positive attitude.
- Comfort working in a fast-paced environment with daily calling and productivity expectations.
- Strong attention to detail and ability to manage multiple student accounts and follow-up deadlines.
- Basic computer proficiency and experience using databases, spreadsheets, or customer relationship management (CRM) systems.
- Self-motivation, persistence with follow-ups, and ability to build rapport with students while helping them navigate complex loan situations.
Nice To Haves
- Previous call center, telemarketing, or high-volume outbound calling experience.
- Experience with student loan consolidation, loan servicing, repayment assistance, collections, or default management.
- Previous financial aid experience.
- Knowledge of federal student loan programs, FAFSA, loan servicers, and repayment procedures.
Responsibilities
- Make a high volume of outbound calls and respond to incoming calls from prospective and current students about student loan status, consolidation, and repayment options.
- Assist students with federal student loan consolidation applications, affordable repayment plan options, forbearance, and deferment requests.
- Work with students whose loans are delinquent, approaching default, or currently in default to identify available resolution options.
- Communicate with federal student loan servicers and other authorized loan representatives to obtain information, verify loan statuses, and help resolve outstanding issues.
- Guide eligible students through loan consolidation and provide consistent follow-up until completion.
- Explain repayment options, including income-driven repayment plans, and help students navigate application requirements.
- Maintain accurate records of student communications, loan statuses, application progress, and follow-up activities.
- Collect, review, and process required documentation while ensuring accuracy and confidentiality.
- Collaborate with Financial Aid, Admissions, and Student Services to help students resolve loan-related enrollment barriers.
- Meet departmental productivity goals, maintain consistent follow-up, and provide exceptional student service.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
