Student Loan Coordinator - PEC
About The Position
The Student Loan Coordinator assists out-of-school student borrowers with repayment options for Federal Student Loans included in Title IV funding. The role helps reduce default exposure by counseling borrowers on available options, promoting financial literacy, and providing assistance to resolve delinquencies. The coordinator contacts delinquent borrowers by auto-dialer, manual calls, and email; works with designated lenders, guarantors, and PEC schools to address and minimize delinquencies; and applies strategies to reduce the annual cohort default rate. The position also assists with evaluating and revising default management procedures and uses available skip-tracing techniques to locate borrowers. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Strong customer service skills.
- One to three years of experience in collections for the service industry.
- Strong orientation toward high-volume, fast-paced, time-sensitive business operations.
- Knowledge of internal control concepts and principles.
- Knowledge of the financial aid process or related experience.
- High ethical standards.
Nice To Haves
- Bachelor's degree from an institution accredited by an agency recognized by the U.S. Department of Education, or international equivalent.
- Ability to write narrative reports.
Responsibilities
- Assist students in understanding and successfully managing their loan obligations.
- Promote student loan financial literacy to reduce the number of delinquent borrowers.
- Assist in the ongoing evaluation and revision of established default management procedures for PEC schools.
- Contact students who become delinquent on their student loans about options to resolve delinquency, using an auto-dialer, manual calls, and email.
- Work with designated lenders and guarantors to resolve student loan delinquencies.
- Work with designated PEC schools to coordinate and minimize student loan delinquencies across the division.
- Help reduce the annual cohort default rate by applying proven strategies and assisting borrowers to minimize defaults.
- Use available skip-tracing techniques to locate borrowers and resolve student loan delinquencies.
- Perform other duties as assigned.
Benefits
- Paid time off
- Paid sick leave
- Paid holidays
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) savings plan with company match
- Employee Stock Purchase Plan (ESPP)
- Company-paid life insurance and disability insurance, subject to eligibility
- Company-paid tuition assistance, subject to eligibility and approval
- Employee Assistance Program (EAP)
- Prenatal and adoption assistance
- Additional ancillary programs available upon benefit enrollment eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
