Loan Coordinator

SOUTHERN BANK•Searcy, AR

About The Position

The Loan Coordinator assists Loan Officers with duties related to loan origination and the servicing of existing loans. The role interacts with customers, Loan Officers, and Loan Processing personnel to complete tasks accurately, promptly, and professionally, supporting effective service to internal and external customers. The position also helps maintain loan documentation, resolve outstanding tracking items, support compliance, and protect the Bank’s interests in loan collateral. Southern Bank team members are expected to work collaboratively in service of the communities the Bank serves, protect the confidentiality of customers’ non-public personal information, and secure information systems in compliance with bank regulations. The role emphasizes trust, integrity, customer service, communication, continuous improvement, applied learning, and quality.

Requirements

High school diploma.
Previous experience in customer service or loan administration.
Knowledge of general banking policies and procedures.
Ability to work effectively with colleagues and manage multiple projects, time, and resources to complete work efficiently within established timeframes.
Effective oral and written communication skills.
Good customer service skills.
Proficiency in Microsoft Office products.
Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

Obtain information for loan origination, including credit reports, appraisals, preliminary title reports, insurance information, flood certificates, Secretary of State searches, and other items.
Answer loan customer calls and assist with routine inquiries about payoffs, changes of owner, note modifications, beneficiaries, and other loan details.
Assist with preparing disbursement worksheets, loan documentation checklists, and other communications needed to document credit files.
Scan loan documentation and customer information into the core system in a timely manner.
Ensure liens, including deeds of trust and notices of liens, are filed promptly to protect the Bank’s lien on collateral.
Assist Loan Officers in ensuring loan-related compliance, including HMDA and CRA.
Review tracking reports and ensure outstanding items involving title policies, vehicle titles, appraisals and appraisal checklists, construction inspections, and related matters are received, documented, and cleared.
Perform clerical tasks such as filing, photocopying, faxing, scanning loan files, and organizing and maintaining supplies.
Serve as a liaison between Loan Officers and the Loan Processing department.
Protect the confidentiality of customer non-public personal information and secure information systems in accordance with bank regulations.