Loan Compliance Coordinator

Carter Bank•Martinsville, VA

About The Position

The Loan Compliance Coordinator assists Carter Bank in adhering to applicable state and federal regulations, with a focus on consumer lending operations. The role supports the development, implementation, monitoring, and training of associates, products, services, and processes to help ensure compliance with financial institution requirements. The coordinator provides day-to-day compliance guidance to the lending area, conducts monitoring reviews, documents and escalates compliance issues, and recommends improvements. The role also supports lending-related projects, reviews marketing materials, manages regulatory changes, helps maintain the bank’s Compliance Management Program and Risk-based Monitoring Program, assists with annual policy and procedure reviews, and supports external audits and examinations and complaint processing as needed. Candidates may be located anywhere within Carter Bank’s footprint in Virginia or North Carolina.

Requirements

High school diploma or equivalent.
Prior experience assisting in a regulatory compliance area, including completing monitoring tests, reviewing transactions, and identifying control weaknesses.
Balanced regulatory and practical knowledge and experience to advise others.
Intermediate understanding of lending regulations, including HMDA, Flood, ECOA, TILA, TRID, RESPA, SAFE Act, FCRA, and UDAAP.
Intermediate verbal and written communication skills.
Intermediate data analysis skills.
Intermediate organizational skills.
Basic project management skills.
Intermediate collaboration skills.
Intermediate time management skills.
Intermediate proficiency with Microsoft Office, especially Word, Excel, and Outlook.
Standing, walking, bending, and stooping are required; must be able to sit at a desk for long periods and use a computer; may occasionally need to move or lift up to 10 pounds.
Limited occasional travel may be required during and after business hours.

Nice To Haves

Associate degree or equivalent work experience.
Prior banking experience.

Responsibilities

Follow the four pillars of the Compliance Program: policy and procedures; monitoring to assess their effectiveness; training informed by periodic risk assessments, monitoring results, and external examinations; and a comprehensive Consumer Complaint Program.
Serve as the primary contact for day-to-day consumer lending compliance questions and provide practical guidance on applicable regulations.
Identify and resolve compliance issues and escalate them to the Compliance Director as appropriate.
Perform monitoring reviews and prepare reports documenting out-of-compliance situations and recommending corrective improvements.
Serve as the compliance liaison for lending-related projects, including new software, forms, and processes.
Review and approve lending-related marketing materials.
Implement regulatory change management plans as lending regulations change.
Assist with maintaining and enhancing the Compliance Management Program to support operation in accordance with FDIC acceptable standards.
Liaise with managers and staff to assist with implementing compliance policies and procedures.
Coordinate or assist the Compliance Director with the annual review of bank policies and procedures for compliance with banking regulations.
Assist the Compliance Director with maintaining the Risk-based Monitoring Program for bank products and services.
Serve as needed as a liaison for external compliance audits and regulatory agency examinations.
Assist with processing complaints as needed.