Private Student Loan Collectors

Transworld Systems Inc.•Turin, OH

3d•Remote

About The Position

TSI is seeking remote Collections Representatives to contact consumers about past-due private student loan accounts and secure payments. The position is suited to ambitious, self-motivated, detail-oriented people with customer service and negotiation skills. Representatives must perform all work in compliance with company policies and applicable local, state, and federal collections laws and regulations. This is a work-from-home position. Hired employees receive company-issued equipment, with equipment policies explained during the interview and onboarding process. Candidates are required to complete a series of assessments through the online platform Harver after applying. The role is primarily indoors, has a usually moderate noise level, and requires little to no travel. Employees must be able to perform the essential functions with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
At least 5 years of private student loan third-party experience.
Knowledge of the Fair Debt Collection Practices Act (FDCPA).
Access to high-speed broadband internet; DSL and dial-up are not accepted.
A hard-wired internet connection is required; Wi-Fi and Wi-Fi hotspots are not accepted.
Internet speed test results of at least 25 Mbps download and 20 Mbps upload.
Professional phone etiquette and solid negotiating skills.
Positive attitude and strong customer service aptitude.
Ability to problem-solve and multitask.
Willingness to maintain confidentiality.
Ability to remain in a stationary position 95% of the time.

Responsibilities

Call consumers to secure payments on past-due student loan accounts.
Perform work in compliance with company policies and local, state, and federal collections laws and regulations.
Communicate effectively over the phone and exchange accurate information.