Experienced Service Advisor
About The Position
Lithia Chrysler Dodge Jeep Ram of Great Falls is hiring an Experienced Service Advisor. The position initiates automotive services and repairs, determines warranty and service-contract coverage, prepares estimates and repair orders, and serves as the communication link between customers and technicians. The advisor explains recommended service and repair needs, calculates customer payments, obtains approval signatures, maintains customer records, and administers manufacturer warranties for qualifying repairs. The role offers a commission plan with estimated earnings of $4,000–$6,000 per month, plus a $2,000 sign-on bonus and an additional $3,000 after six months of employment. Candidates must have open availability to work any day or shift. Department hours are Monday through Saturday, 9:00 a.m.–6:00 p.m., and Sunday, 10:00 a.m.–4:00 p.m. The company describes its workplace as collaborative and supportive, with training programs intended to support career progression. Applicants must be at least 18 years old and have a high school diploma or equivalent. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- At least 2 years of previous Service Advisor or Service Writer experience.
- Previous dealership experience.
- A team-oriented approach focused on exemplary customer service.
- Basic mechanical understanding of automobiles.
- An acceptable driving record and a valid driver's license in the state of residence.
- High school graduate or equivalent.
- At least 18 years old.
Nice To Haves
- Veterans are encouraged to apply.
Responsibilities
- Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
- Verify warranty and service-contract coverage.
- Develop estimates, write repair orders, and maintain customer records.
- Communicate between customers and technicians to ensure technicians understand customer needs and customers understand required services and repairs.
- Estimate materials, supplies, and labor costs and calculate customer payments, including deductibles.
- Prepare repair orders, obtain approval signatures, and enter repair orders into the service database.
- Inform customers of additional repair and service needs based on vehicle inspections.
- Administer manufacturer warranties for qualifying vehicle repairs.
Benefits
- Commission plan with estimated earnings of $4,000–$6,000 monthly
- $2,000 sign-on bonus and an additional $3,000 after six months of employment
- Medical, dental, and vision plans
- Paid holidays and paid time off
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
