Experienced Commercial Door Technician

VORTEX INDUSTRIES, LLC • Charlotte, NC

3d

About The Position

Vortex Doors is seeking an experienced Commercial Door Technician to install, repair, and maintain commercial and industrial doors, docks, and related hardware. The technician will serve customer sites, diagnose and resolve door-related issues, and ensure equipment operates safely and efficiently. Strong mechanical aptitude, attention to detail, problem-solving skills, and quality workmanship are important to meeting customer needs.

The role involves varied service calls at customer sites and requires providing customer service, explaining repair processes, and recommending solutions. Vortex provides ongoing training, including instruction in commercial and retail door openings, hardware, storefront glazing, automatic doors, dock equipment, and hollow metal doors, frames, and hardware. Welding training is available.

Requirements

• At least 4 years of experience in the commercial door service industry.
• Excellent mechanical and technical skills.
• Ability to move items weighing 50 lbs. or more.
• Ability to continuously lift and bend, climb ladders up to 20 feet, work on knees for extended periods, and operate power tools.
• Interpersonal skills to relate to customers and solve issues.
• Excellent communication skills and ability to collaborate with others under varying conditions.
• Excellent problem-solving and troubleshooting skills.
• Ability to relay information in a fast-paced environment.
• Ability to be persuasive with customers when necessary.
• Attention to detail and commitment to quality workmanship.
• Reliable and self-motivated.
• High school diploma or equivalent.
• Knowledge of various door types, brands, and hardware.
• Ability to use hand and power tools effectively.
• Ability to perform calculations involving fractions and read a tape measure accurately.
• Knowledge of safety regulations and adherence to safety protocols.
• Knowledge of computers.
• Ability to drive a company vehicle and possess a valid driver's license.
• Must pass a drug test, background check, and motor vehicle check.

Nice To Haves

• AAADM certification.
• Willingness to learn welding; training is available.

Responsibilities

• Install, troubleshoot, and repair commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and repair door-related issues, including broken springs, hinges, locks, and electrical components.
• Install and configure hardware such as locks, handles, closers, low-voltage components, and access control systems.
• Ensure installed doors meet applicable safety and building code regulations and standards.
• Address customer inquiries, explain repair processes, and offer solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues efficiently, and communicate cost-effective solutions to customers.
• Perform quality checks on installations and repairs to ensure they meet company standards.

Benefits

• Health benefits.
• 401(k) match.
• Eight company-paid holidays.
• Vacation and sick program.
• Company-provided uniform and tools.
• Annual boot allowance.
• Use of a company-provided vehicle for customer service visits.
• Industry-best training and continued learning classes.
• Career advancement opportunities.
• Recognitions and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED