Experienced Commercial Door Technician

Vortex Industries. • Columbia, SC

2d

About The Position

Vortex Doors is seeking an experienced Commercial Door Technician to install, repair, and maintain commercial and industrial doors, docks, and related hardware. The role involves a variety of service calls at customer sites and requires attention to detail, problem-solving ability, mechanical aptitude, and a commitment to safe, high-quality work. The technician will address customer concerns, explain repair processes, recommend solutions, and ensure work meets applicable safety and building code standards as well as company quality standards.

Vortex provides ongoing training in commercial and retail door openings, hardware, storefront glazing, automatic doors, manual doors, dock equipment, and hollow metal doors, frames, and hardware. Welding training is available. The position offers opportunities for career advancement and industry certifications.

Requirements

• High school diploma or equivalent.
• At least 4 years of experience in the commercial door service industry.
• Knowledge of various door types, brands, and hardware.
• Excellent mechanical and technical skills.
• Ability to move items weighing 50 pounds or more.
• Ability to lift and bend continuously, climb ladders up to 20 feet, work on knees for extended periods, and operate power tools.
• Interpersonal skills to relate to customers and solve issues.
• Excellent communication skills and ability to collaborate under various conditions.
• Strong problem-solving and troubleshooting skills.
• Ability to relay information in a fast-paced environment and be persuasive with customers when necessary.
• Attention to detail and commitment to quality workmanship.
• Reliability and self-motivation.
• Ability to use hand and power tools effectively.
• Proficiency with mathematical calculations involving fractions and accurate tape-measure reading.
• Knowledge of computers.
• Ability to drive a company vehicle and possess a valid driver's license.
• Must pass a drug test, background check, and motor vehicle check.
• Must be able to work some overtime and on-call hours.

Nice To Haves

• AAADM certification.

Responsibilities

• Install, troubleshoot, and repair commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and repair door-related issues, including broken springs, hinges, locks, and electrical components.
• Install and configure door hardware, including locks, handles, closers, low-voltage components, and access control systems.
• Ensure installed doors meet safety and building code regulations and standards.
• Address customer inquiries, explain repair processes, and offer solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently.
• Communicate with customers and offer cost-effective solutions.
• Perform quality checks on installations and repairs to ensure they meet company standards.
• Follow safety regulations and protocols while working at customer sites.

Benefits

• Health benefits.
• 401(k) match.
• Eight company-paid holidays.
• Vacation and sick leave program.
• Company-provided uniform and tools.
• Annual boot allowance.
• Company-provided vehicle for customer service visits.
• Industry-best training and continued learning classes.
• Career advancement opportunities.
• Options for industry certifications.
• Strong safety culture.
• Positive work environment.
• Recognitions and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED