Experienced Commercial Door and Hardware Technician

Vortex Industries.•Indianapolis, IN

About The Position

Vortex Doors is seeking an experienced Commercial Door and Hardware Technician to install, repair, and maintain commercial and industrial doors, docks, and related hardware. The technician will perform service calls at customer sites, diagnose door-related problems, complete installations and repairs, and ensure work is safe, efficient, and meets applicable codes and the company’s quality standards. The role requires strong mechanical aptitude, attention to detail, troubleshooting ability, and customer service skills. Welding instruction may be provided to technicians interested in learning. The position includes ongoing training in commercial and retail door openings, hardware, storefront glazing, automatic doors, manual doors, dock equipment, and hollow metal doors, frames, and hardware. The job is full-time, with shifts available during business hours of 7:00 a.m. to 5:30 p.m., Monday through Friday. Some overtime and on-call hours are required. The work is fast-paced and results-oriented, and requires driving a company vehicle to customer visits. Applicants must pass a drug test, background check, and motor vehicle check. Salary is $26.00–$33.50 per hour.

Requirements

At least 4–5 years of experience in the commercial door service industry; the posting also states applicants should have at least 4+ years of door industry experience.
AAADM certification.
High school diploma or equivalent.
Knowledge of various door types, brands, and hardware.
Excellent mechanical and technical skills.
Ability to use hand and power tools effectively.
Ability to perform mathematical calculations involving fractions and accurately read a tape measure.
Knowledge of safety regulations and ability to adhere to safety protocols.
Knowledge of computers.
Ability to move items weighing 50 pounds or more.
Ability to continuously lift and bend, climb ladders up to 20 feet, and work on knees for extended periods.
Interpersonal skills to relate to customers and solve issues.
Excellent communication and problem-solving skills, including the ability to collaborate under varying conditions and relay information in a fast-paced environment.
Reliable and self-motivated.
Ability to drive a company vehicle and possess a valid driver’s license.
Must pass a drug test, background check, and motor vehicle check.
Ability to work some overtime and on-call hours.

Nice To Haves

Interest in learning welding; training can be provided.

Responsibilities

Install, troubleshoot, and repair commercial doors, docks, and related hardware using appropriate tools and equipment.
Diagnose and repair door-related problems, including broken springs, hinges, locks, and electrical components.
Install and configure door hardware, including locks, handles, closers, low-voltage components, and access control systems.
Ensure installed doors meet safety and building code regulations and standards.
Address customer inquiries, explain repair processes, and offer solutions to door-related problems.
Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
Diagnose, identify, and resolve technical issues with doors efficiently.
Communicate cost-effective solutions to customers.
Perform quality checks on installations and repairs to ensure they meet company standards.
Drive a company vehicle to conduct customer service visits.
Participate in ongoing training.

Benefits

Hiring bonus of up to $10,000 for applicants with commercial or industrial door experience; AAADM certification required.
Relocation assistance.
Industry-best training in a state-of-the-art training facility.
Career growth opportunities and multiple levels of advancement.
Continued learning classes and options for industry certifications.
Strong safety culture.
Positive work environment.
Recognitions and rewards.
Comprehensive pay and health benefits.
401(k) match.
Eight company-paid holidays.
Vacation/sick program.
Company-provided uniform and tools.
Annual boot allowance.
Use of a company-provided vehicle for customer service visits.