Expansion Account Executive, Mid-Market
About The Position
MaintainX, now part of Autodesk Operations Solutions, is hiring an experienced Expansion Account Executive to drive sales growth by managing and expanding relationships with mid-market customers. The role owns a portfolio of customers from post-sale handoff through renewal and expansion, with a focus on customer success, retention, and revenue growth. The successful candidate will manage complex deals and multiple stakeholders, identify customer needs and expansion opportunities, and build long-term partnerships. They will conduct quarterly business reviews and tailored product demonstrations, manage customer requests and sales activities, maintain accurate records, and forecast expansion opportunities. This is a high-responsibility role in a fast-growing, rapidly changing sales organization that calls for a customer-focused, organized, adaptable, and entrepreneurial approach. The portfolio is primarily in English-speaking markets, including the US and English-speaking Canada, and requires daily verbal and written communication in English.
Requirements
- At least 4 years of sales experience, with a significant portion in account management or a similar role in the mid-market segment.
- Demonstrated success expanding client accounts and driving revenue growth in a B2B sales environment.
- Experience navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders.
- Strong analytical and presentation skills, including communicating data-driven insights to internal and external stakeholders.
- Ability to conduct engaging product demonstrations and lead impactful quarterly business reviews.
- Adaptability and comfort working in a fast-paced, rapidly changing sales environment.
- Exceptional organizational skills and attention to detail, including accurate documentation and deal management.
- Excellent interpersonal skills and ability to build and maintain strong relationships with clients and internal teams.
- Positive, passionate, creative mindset and high-character qualities aligned with company values.
- Willingness to improve through coaching and learn about customers’ industries.
- Bachelor’s degree or higher; a relevant field is preferred.
- Daily verbal and written English communication skills for supporting customers in English-speaking markets.
Nice To Haves
- Experience with modern sales technology stacks such as Salesforce, Salesloft, and DiscoverOrg.
- Experience with startups and entrepreneurial organizations.
- Experience with CMMS or facility operations software.
- Documented success working remotely.
Responsibilities
- Own a book of business from post-sale handoff through renewal and expansion.
- Build and manage relationships with mid-market customers, taking responsibility for customer care and success.
- Identify and pursue expansion opportunities within existing accounts, navigating larger deals and supporting long-term customer partnerships.
- Proactively identify customer needs and provide solutions that exceed customer expectations.
- Conduct quarterly business reviews to assess customer satisfaction and identify areas for improvement.
- Deliver tailored product demonstrations that communicate the value and impact of MaintainX’s offerings.
- Manage customer requests, demos, proposals, follow-ups, and other concurrent tasks in an organized manner.
- Use sales systems such as Salesforce, Outreach, and ZoomInfo.
- Manage the sales pipeline and forecast monthly and quarterly expansion opportunities within +/- 15% accuracy.
- Document customer interactions, deals, and progress accurately and promptly.
- Communicate daily in English, verbally and in writing, with customers in primarily US and English-speaking Canadian markets.
- Embrace an entrepreneurial, startup-style approach to building the business.
Benefits
- Compensation may include commission, an annual bonus, and equity, depending on the role.
- Benefits are offered, with plans varying by country and covering areas such as health coverage, retirement, and leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
