Customer Service - Exit Booth Agent - Columbus John Glenn Airport

Enterprise Mobility•Columbus, OH

11d•Onsite

About The Position

The National/Alamo brand of Enterprise Mobility is hiring an Exit Booth Agent at Columbus John Glenn International Airport. The agent provides friendly, efficient service throughout the rental car process, including greeting Emerald Aisle members, helping them select vehicles under program guidelines, and keeping customer transactions quick and efficient. The role pays from $15 per hour, with monthly bonus opportunities.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
High school diploma or GED required.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related convictions on the driving record within the past 5 years.

Responsibilities

Prepare all rental documents accurately and completely.
Verify car information and VIN numbers for security and car control.
Offer Emerald Aisle members the refueling option.
Maintain a neat and orderly appearance of the Exit Booth and surrounding areas.
Keep the Exit Booth stocked with appropriate supplies.
Give customers undivided attention while assisting them at the exit booth.
Make eye contact and greet all customers, and thank them at the conclusion of transactions.
Assist customers with directions, maps, local area information, and service information, and resolve customer service issues effectively and efficiently.
Perform other customer service-related duties to ensure service levels meet customer needs.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.