Customer Service - Exit Booth Agent - JFK Airport

Enterprise Mobility•New York, NY

1d•Onsite

About The Position

The National/Alamo brand of Enterprise Mobility is hiring an Exit Booth Agent at John F. Kennedy International Airport in New York. The agent provides friendly, efficient customer service throughout the rental car process, prepares rental documents, verifies vehicle information, and assists customers at the exit booth. The position pays $19.47 per hour, with a health care supplement of up to $5.55 per hour, for a potential total hourly rate of $25.02. The supplement may be adjusted after the first 90 days based on the employee’s selected benefits; additional bonuses may be available. The schedule is Friday through Tuesday, 4:45 a.m. to 1:15 p.m. The role requires a high school diploma or GED, at least one year of customer-service experience, basic PC and Microsoft Office experience, and a valid, unrestricted U.S. driver’s license. Applicants must be at least 18, authorized to work in the United States without current or future sponsorship, able to read, write, and speak English, and live within a reasonable commute of no more than one hour within 30 days of the anticipated start date.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least one year of experience handling customer-service functions.
Basic-level experience and understanding of a PC and Microsoft Office products.
Must live within a reasonable commute of no more than one hour of the location within 30 days of the anticipated start date.
Must be able to read, write, and speak English.
Must have a valid, unrestricted U.S. driver’s license and be able to operate a motor vehicle.

Nice To Haves

Familiarity with Odyssey.

Responsibilities

Prepare all rental documents accurately and completely.
Verify car information and VIN numbers for security and vehicle control.
Offer Emerald Aisle members the refueling option.
Maintain a neat and orderly appearance of the exit booth and surrounding areas.
Keep the booth stocked with appropriate supplies for customers.
Give customers undivided attention while assisting them at the exit booth.
Make eye contact, greet customers, and thank them at the end of transactions.
Assist customers with directions, maps, local area information, and service information.
Resolve customer service issues effectively and efficiently.
Perform other customer-service-related duties to ensure service levels meet customer needs.