Executive Team Leader Service & Engagement (Assistant Manager Front End) South West Houston, TX

Target • Sugar Land, TX

13d • $64,000 - $128,000 • Onsite

About The Position

The Executive Team Leader Service & Engagement leads front-of-store service and engagement operations, building a guest-first culture and a team that delivers friendly, efficient service across checklanes, guest services, gift registry, pickup, and drive up. The role focuses on improving guest experience, supporting sales and profitability, managing staffing and schedules, developing team members and leaders, and promoting Target’s physical and digital services.

The leader uses business reporting and guest feedback to identify opportunities, coach teams, recognize strong performance, and resolve negative guest experiences. The role also supports safe and compliant store operations, serves as a key carrier, and responds to store needs. Work schedules align with business and guest needs, including early mornings, evenings, weekends, and holidays.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise safely, including frequent lifting or moving of items up to 15 pounds and occasional lifting or moving of items up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders focused on reducing wait times, providing friendly interactions, and recovering service issues.
• Drive total store sales and understand how the departments and team contribute to store profitability.
• Anticipate staffing needs, plan talent, and recruit for short- and long-term needs.
• Ensure leaders follow up on training, check for understanding, and provide continuing education to improve front-of-store proficiencies.
• Conduct ongoing development conversations with team leaders.
• Personalize recognition and appreciation to reinforce guest-service behaviors and promote a positive, guest-centric culture.
• Establish accountability through clear expectations, performance management, observation, recognition, and coaching.
• Use business reporting and guest insights to troubleshoot and follow up on opportunities.
• Respond to negative guest experiences by de-escalating situations and supporting the team in resolving them.
• Own schedules that follow allocation and guidelines and support peak traffic, holiday events, and weekends.
• Manage the store experience by responding to staffing and scheduling needs based on guest traffic and sales.
• Ensure team leader schedules support peak traffic across checklanes, self-checkout, Order Pick-up, and drive up.
• Promote Target’s physical and digital offerings, including Target RedCard and Wallet, and ensure the team can educate guests about their benefits and features.
• Keep the team informed about major promotions, brand launches, and events.
• Use guest survey reporting and feedback to drive improvements, coach, and recognize teams.
• Lead the team in providing an efficient, hassle-free guest pickup experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Model ethical conduct, safety, and compliance; lead the team to do the same and hold others accountable.
• As a key carrier, follow safe and secure training and processes.
• Address store needs, including emergencies and regulatory visits, and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager