Executive Team Leader Service & Engagement (Assistant Manager Front End) - Commerce Township

Target • Walled Lake, MI

6d • $64,000 - $128,000 • Onsite

About The Position

The Service & Engagement Executive Team Leader leads guest service operations and builds a guest-first team culture across the store. The role focuses on welcoming and serving guests, resolving concerns, reducing wait times, and supporting physical and digital shopping services, including checklanes, guest services, gift registry, order pickup, and drive up. The leader develops Guest Advocates and Service and Engagement Leaders, drives service and sales goals, and contributes to total-store profitability.

This position plans staffing and workload, recruits and develops team members and leaders, oversees training and performance, and uses business reporting and guest feedback to improve the guest experience. The schedule aligns with guest and business needs, including early mornings, evenings, weekends, and holidays. The role also serves as a key carrier and is responsible for safety, compliance, and responding to store needs.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead others, and hold them accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, financial analysis, and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequent lifting or moving of up to 15 pounds and occasional lifting or moving of up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders focused on exceeding guest service expectations, reducing wait times, providing friendly interactions, and resolving service issues.
• Drive total-store sales and understand how the departments and team contribute to store profitability.
• Anticipate staffing needs, plan talent, and recruit for both long- and short-term needs.
• Ensure leaders follow up on training, check for understanding, and provide ongoing education to improve proficiency across front-of-store experiences.
• Hold meaningful development conversations throughout the Service and Engagement Team Leader career path.
• Recognize and appreciate team members to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Establish accountability through clear expectations and performance management, including listening, observing, recognizing, and coaching.
• Use business reporting and guest insights to identify, troubleshoot, and follow up on opportunity areas.
• Respond promptly to negative guest experiences, de-escalate situations, and support the team in resolving guest concerns.
• Own schedules that follow allocation and guidelines and support peak traffic times, holidays, and weekends.
• Manage the store experience by responding to staffing and scheduling needs as guest traffic and sales fluctuate.
• Ensure Team Leader schedules support peak guest traffic across checklanes, self-checkout, order pickup, and drive up.
• Promote physical and digital offerings and ensure the team can explain their benefits and features, including Target RedCard and Wallet.
• Keep the team informed about upcoming promotions, brand launches, and events.
• Use guest survey reporting and guest feedback to improve the guest experience and coach or recognize teams.
• Lead the team in delivering an efficient, hassle-free guest pickup experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate ethical conduct, safety, and compliance; lead the team to follow these standards and hold others accountable.
• Follow safe and secure training and processes as a key carrier.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager