Service & Engagement Executive Team Leader

Target • Woodridge, IL

9d • Onsite

About The Position

The Service & Engagement Executive Team Leader builds a guest-first team culture and leads Guest Advocates and Service and Engagement Leaders to deliver welcoming, efficient, and seamless guest experiences across in-store and digital services. The role supports guest service, sales growth, and total store profitability through team development, staffing and scheduling, talent management, performance coaching, and use of business reporting and guest feedback. It also champions Target’s service offerings and ensures the team is prepared for promotions, launches, and events.

The position requires working a schedule aligned to guest and business needs, including early mornings, evenings, weekends, and holidays. The leader is a key carrier and is responsible for following safe and secure processes, maintaining ethical conduct, safety, and compliance, and responding to store needs such as emergencies and regulatory visits.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items up to 15 pounds and occasionally up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible schedule and regular attendance, including nights, weekends, and holidays.

Responsibilities

• Build a team of passionate, knowledgeable Guest Advocates and Service and Engagement Leaders who exceed guest service expectations.
• Drive total store sales and understand how the departments and team contribute to sales growth and store profitability.
• Anticipate staffing needs, plan talent, and recruit for both short- and long-term needs.
• Ensure leaders follow up on training completion, check for understanding, and provide continuous education to improve proficiencies.
• Conduct meaningful development conversations throughout the Service and Engagement Team Leader career path.
• Recognize and appreciate team members to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Establish accountability through clear expectations and performance management, including listening, observing, recognizing, and coaching.
• Use business reporting and guest insights to troubleshoot and follow up on opportunity areas.
• Respond to negative guest experiences by de-escalating situations and supporting the team in resolving guest concerns.
• Own schedules that follow scheduling allocation and guidelines and support peak traffic times, holidays, and weekends.
• Manage the store experience by responding to staffing or scheduling needs based on guest traffic and sales fluctuations.
• Ensure Team Leader schedules support guest traffic across checklanes, self-checkout, Order Pick-up, and drive up.
• Champion physical and digital offerings, ensuring the team can inform, educate, and promote guest benefits and services, including Target RedCard and Wallet.
• Ensure the team stays current on major promotions, brand launches, and events.
• Use guest survey reporting and feedback to improve guest experience and coach or recognize teams.
• Lead the team in delivering an efficient, hassle-free guest pick-up experience.
• Work a schedule aligned to guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate ethical conduct, safety, and compliance, and hold the team accountable to the same standards.
• As a key carrier, follow safe and secure training and processes.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Other financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager