Service & Engagement Executive Team Leader

Target • Woodridge, IL

1d • $64,000 - $128,000 • Onsite

About The Position

The Service & Engagement Executive Team Leader builds and leads a team focused on welcoming guests, exceeding service expectations, resolving concerns, and supporting both physical and digital shopping services. The role drives service and sales goals, supports total-store profitability, and ensures smooth experiences across checklanes, self-checkout, order pickup, and drive up. It includes recruiting and developing team members and leaders, planning staffing and workloads, managing performance, and responding to guest and business needs. The position requires a flexible schedule that may include early mornings, evenings, weekends, and holidays.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead others, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 15 pounds and occasionally up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders focused on friendly interactions, reduced wait times, and service recovery.
• Drive total-store sales and understand how the departments and team contribute to profitability.
• Anticipate staffing needs, plan talent, and recruit for both long- and short-term needs.
• Ensure leaders follow up on training, check for understanding, and provide ongoing education.
• Conduct development conversations and provide personalized recognition and appreciation.
• Set clear expectations and manage performance through listening, observing, recognizing, and coaching.
• Use business reporting and guest insights to identify, troubleshoot, and follow up on opportunity areas.
• De-escalate negative guest experiences and support the team in resolving guest concerns.
• Create schedules aligned with staffing allocation, peak traffic, holidays, weekends, guest needs, and business needs.
• Ensure Team Leader schedules support guest experiences across checklanes, self-checkout, order pickup, and drive up.
• Promote Target’s physical and digital offerings, including Target RedCard and Wallet.
• Keep the team informed about promotions, brand launches, and events.
• Use guest survey reporting and feedback to improve guest experience and coach or recognize teams.
• Lead the team in delivering an efficient and hassle-free guest pickup experience.
• Model ethical conduct, safety, and compliance, and hold the team accountable to the same standards.
• As a key carrier, follow safe and secure training and processes.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Medical, vision, dental, and life insurance, and other comprehensive health benefits and programs for eligible team members and their dependents.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager