Executive Team Leader Service & Engagement (Assistant Manager Front End) - Meridian, ID

Target • Meridian, ID

2d • Onsite

About The Position

The Executive Team Leader Service & Engagement leads the store’s front-of-store service and engagement functions, building a guest-first team culture and ensuring guests receive welcoming, efficient, and effective service across checklanes, guest services, gift registry, order pickup, and drive up. The role supports service and sales goals, contributes to total-store profitability, and develops hourly team members and leaders through hiring, training, coaching, recognition, and performance management.

The leader plans staffing and workload around guest traffic, sales priorities, weekends, and key holiday events; uses business reporting and guest feedback to identify and address opportunities; and ensures the team is informed about promotions, launches, and Target’s physical and digital offerings. The position also carries out safety, compliance, and secure-training responsibilities, including key-carrier duties, and responds to store needs such as emergencies and regulatory visits. The schedule aligns with business needs and includes early mornings, evenings, and weekends.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead others, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team-member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 15 pounds and occasionally lifting or moving up to 40 pounds.
• Ability to accurately handle cash-register operations and cash transactions.
• Flexible schedule and regular attendance, including nights, weekends, and holidays.

Responsibilities

• Build a team of knowledgeable Guest Advocates and Service and Engagement Leaders who exceed guest service expectations and focus on reducing wait times, friendly interactions, and service recovery.
• Drive total-store sales and understand how the departments and team contribute to sales growth and profitability.
• Anticipate staffing needs, plan talent, and recruit for both short- and long-term needs.
• Ensure leaders follow up on training completion, check for understanding, and provide continuing education to improve team proficiencies.
• Conduct meaningful development conversations throughout the Service and Engagement Team Leader career path.
• Personalize recognition and appreciation to reinforce guest-service behaviors and promote a positive, guest-centric culture.
• Set clear expectations and establish accountability through performance management, observation, listening, recognition, and coaching.
• Use business reporting and guest insights to troubleshoot and follow up on opportunity areas.
• Respond quickly to negative guest experiences by de-escalating situations and supporting the team in resolving guest concerns.
• Own schedules that follow allocation and scheduling guidelines and support peak traffic times, holidays, and weekends.
• Manage the store experience by responding with urgency to staffing and scheduling needs based on guest traffic and sales fluctuations.
• Ensure Team Leader schedules support a seamless experience during peak traffic across checklanes, self-checkout, order pickup, and drive up.
• Champion physical and digital offerings, enabling the team to explain and promote relevant benefits and features, including Target RedCard and Wallet.
• Keep the team informed about major promotions, brand launches, and events.
• Use guest survey reporting and feedback to improve guest experience and coach or recognize teams.
• Lead the team in delivering an efficient guest pickup experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate ethical conduct, safety, and compliance, and hold the team accountable to the same standards.
• As a key carrier, follow safe and secure training and processes.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other comprehensive health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager