Executive Team Leader Service & Engagement (Assistant Manager Front End) - Henrietta, NY

Target • Rochester, NY

2d • Onsite

About The Position

The Executive Team Leader Service & Engagement leads the store’s Service and Engagement team and works to deliver a welcoming, seamless guest experience across checklanes, guest services, gift registry, order pickup, and drive up. The role builds and develops Guest Advocates and Service and Engagement Leaders, drives service and sales goals, and supports total store profitability. Leaders use guest feedback and business reporting to identify opportunities, coach team members, recognize strong performance, and resolve guest concerns. The role requires a flexible schedule aligned with guest and business needs, including early mornings, evenings, weekends, and holidays.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead others, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, financial analysis, and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequent lifting or moving of up to 15 pounds and occasional lifting or moving of up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible schedule and regular attendance, including nights, weekends, and holidays.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders focused on exceeding guest service expectations, reducing wait times, providing friendly interactions, and handling service recovery.
• Drive total store sales and understand how departments and team performance contribute to profitability.
• Anticipate staffing needs, plan talent, and recruit for both short- and long-term needs.
• Manage leaders’ follow-up on training completion, understanding, and ongoing education to improve proficiency across front-of-store experiences.
• Hold consistent development conversations throughout the Service and Engagement Team Leader career path.
• Provide personalized recognition and appreciation to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Set clear expectations and manage performance by listening, observing, recognizing, and coaching critical behaviors.
• Use business reporting and guest insights to troubleshoot and follow up on opportunity areas.
• De-escalate negative guest experiences and support the team in resolving guest concerns.
• Own schedules in line with allocation and scheduling guidelines, peak traffic, holidays, and weekends.
• Manage the store experience by responding to staffing or scheduling needs based on guest traffic and sales fluctuations.
• Ensure Team Leader schedules support guest traffic across checklanes, self-checkout, order pickup, and drive up.
• Champion physical and digital offerings, and ensure the team can explain and promote benefits, features, and services, including Target RedCard and Wallet.
• Keep the team informed about major promotions, brand launches, and events.
• Use guest survey reporting and feedback to improve guest experience and coach or recognize teams.
• Lead the team in delivering an efficient, hassle-free guest pickup experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these standards.
• As a key carrier, follow safe and secure training and processes.
• Address store needs such as emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager