Executive Team Leader Service & Engagement (Assistant Manager Front End) - Meridian, ID

Target • Meridian, ID

3d • $64,000 - $128,000

About The Position

The Executive Team Leader Service & Engagement leads the store’s front-of-store service and engagement teams, including Guest Advocates and Service and Engagement Leaders. The role builds a guest-first culture and helps deliver friendly, efficient service and recovery across checklanes, guest services, gift registry, pickup, and drive-up. The leader contributes to total-store sales and profitability, plans department workload and staffing, develops team members and leaders, and uses business reporting and guest insights to improve the shopping experience. The role also supports safe, ethical, and compliant store operations and addresses store needs as they arise. The schedule aligns with guest and business needs and includes early mornings, evenings, weekends, and holidays.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequent lifting or moving of up to 15 pounds and occasional lifting or moving of up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a knowledgeable, passionate team focused on reducing wait times, friendly guest interactions, and service recovery.
• Drive total-store sales and understand how the departments and team contribute to sales growth and profitability.
• Anticipate staffing needs, plan talent, and recruit for both long- and short-term needs.
• Ensure leaders follow up on training completion, check understanding, and provide continuing education to improve front-of-store proficiencies.
• Hold meaningful development conversations throughout team leaders’ career paths.
• Recognize and appreciate team members to reinforce guest-service behaviors and promote a positive, guest-centric culture.
• Set clear expectations and use performance management, observation, recognition, and coaching to establish accountability.
• Use business reporting and guest insights to troubleshoot and follow up on opportunity areas.
• De-escalate negative guest experiences and support the team in resolving guest concerns.
• Create schedules that follow allocation and scheduling guidelines and support peak traffic, holidays, and weekends.
• Manage the store experience by responding urgently to staffing and scheduling needs as guest traffic and sales fluctuate.
• Ensure team leader schedules support guest peak times across checklanes, self-checkout, order pickup, and drive-up.
• Champion physical and digital offerings and ensure the team can explain and promote their benefits and features, including Target RedCard and Wallet.
• Keep the team informed about major promotions, brand launches, and events.
• Use guest survey reporting and feedback to improve guest experience and coach or recognize teams.
• Lead the team in delivering an efficient, hassle-free pickup experience.
• Work a schedule aligned to guest and business needs, including early mornings, evenings, and weekends.
• Model ethical conduct, safety, and compliance; ensure the team does the same and hold others accountable.
• As a key carrier, follow safe and secure training and processes.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Other financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager