Executive Team Leader Service & Engagement (Assistant Manager Front End) - South Orange County, CA

Target • Mission Viejo, CA

8d • $83,200 - $130,000 • Onsite

About The Position

The Executive Team Leader Service & Engagement leads the store’s front-end service and engagement operations, building a guest-first team culture and supporting guest experiences across checklanes, guest services, gift registry, order pickup, and drive up. The role develops Guest Advocates and Service and Engagement Leaders, drives service and sales goals, and uses business reporting and guest feedback to improve the shopping experience. The work schedule aligns with guest and business needs, including early mornings, evenings, weekends, and holidays.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team-member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items up to 15 pounds and occasionally up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of knowledgeable Guest Advocates and Service and Engagement Leaders focused on reducing wait times, friendly guest interactions, and service recovery.
• Drive total store sales and understand how the department and team contribute to profitability.
• Anticipate staffing needs, plan talent needs, and recruit for both short- and long-term requirements.
• Ensure leaders follow up on training completion, confirm understanding, and provide ongoing education.
• Hold development conversations throughout Service and Engagement Team Leader career-path milestones.
• Recognize and appreciate team members to reinforce guest-service behaviors and promote a positive, guest-centric culture.
• Set clear expectations and manage performance by listening, observing, recognizing, and coaching on key service behaviors.
• Use business reporting and guest insights to identify, troubleshoot, and follow up on opportunities.
• Respond to negative guest experiences by de-escalating situations and supporting the team in resolving concerns.
• Own schedules that follow scheduling allocations and guidelines and support peak traffic, holidays, and weekends.
• Manage the store experience by responding to staffing and scheduling needs as guest traffic and sales fluctuate.
• Ensure Team Leader schedules support guest traffic across checklanes, self-checkout, order pickup, and drive up.
• Promote physical and digital offerings, including Target RedCard and Wallet, so the team can explain their features and benefits.
• Keep the team informed about upcoming promotions, brand launches, and events.
• Use guest survey reporting and feedback to improve guest experience and coach or recognize teams.
• Lead the team in delivering an efficient, hassle-free guest pickup experience.
• Model ethical conduct, safety, and compliance; ensure the team does the same and hold others accountable.
• Follow safe and secure training and processes as a key carrier.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive medical, vision, dental, and life insurance and other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager