Executive Team Leader Service & Engagement (Assistant Manager Front End) - South Orange County, CA

Target • Mission Viejo, CA

6d • Onsite

About The Position

The Service & Engagement Executive Team Leader leads front-of-store service operations and develops a team of Guest Advocates and Service and Engagement Leaders to deliver an excellent guest experience. The role focuses on guest interaction and recovery, reducing wait times, supporting physical and digital services, and driving guest loyalty, sales, and store profitability. The leader manages staffing, scheduling, training, talent planning, performance, and development while ensuring the team delivers smooth experiences at checklanes, self-checkout, guest services, order pickup, and drive up. The position also promotes Target’s offerings, responds to guest concerns, upholds safety and compliance, and addresses store needs. Work schedules align with guest and business needs and include early mornings, evenings, weekends, and holidays.

Requirements

• A four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently and with a team.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequent lifting or moving up to 15 pounds and occasional lifting or moving up to 40 pounds.
• Ability to accurately handle cash register operations and cash transactions.
• Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders who exceed guest service expectations through reduced wait times, friendly interaction, and service recovery.
• Drive total store sales and understand how the departments and team contribute to store profitability.
• Anticipate staffing needs, plan talent, and recruit for both long- and short-term needs.
• Ensure leaders follow up on training completion, check for understanding, and provide ongoing education to build proficiencies.
• Hold consistent development conversations throughout the Service and Engagement Team Leader career path.
• Recognize and appreciate team members to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Set clear expectations and use performance management, observation, recognition, and coaching to establish accountability.
• Use business reporting and guest insights to identify, troubleshoot, and follow up on opportunity areas.
• Respond to negative guest experiences by de-escalating situations and supporting the team in resolving guest concerns.
• Create schedules that follow allocation guidelines and support peak traffic, holiday events, and weekends.
• Manage the store experience by responding to staffing or scheduling needs as guest traffic and sales fluctuate.
• Ensure Team Leader schedules support guest peak traffic across checklanes, self-checkout, order pickup, and drive up.
• Champion physical and digital offerings and ensure the team can inform, educate, and promote benefits and features, including Target RedCard and Wallet.
• Keep the team current on major promotions, brand launches, and events.
• Use guest survey reporting and feedback to drive improvements, coach teams, and recognize strong performance.
• Lead the team in delivering an efficient, hassle-free guest pickup experience.
• Work a schedule aligned with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate ethical conduct, safety, and compliance, and hold the team accountable to the same standards.
• As a key carrier, follow safe and secure training and processes.
• Address store needs, including emergencies and regulatory visits.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits are also referenced; eligibility details are provided through the company benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager