Executive Meeting Manager - Durango

Durango Casino & Resort • Las Vegas, NV

8d

About The Position

The Executive Meeting Manager works in the Catering department at Durango and helps deliver an approachable, luxury destination experience through best-in-class hospitality. The role meets with clients to plan the details of their functions and prepares accurate Banquet Event Orders (BEOs) and resumes. The manager is expected to meet financial, guest, and team-member KPIs; support and develop team members; take ownership of the operation or shift; and foster caring, trusting, collaborative relationships. The position calls for a kind, inclusive, forward-thinking, reliable, passionate, and self-aware leader who models the company’s values.

Requirements

• Ability to obtain all necessary work cards.

Nice To Haves

• Anticipate guests’ needs and respond promptly while maintaining positive guest relations and resolving complaints.
• Evaluate schedules or timelines for completing assignments while maintaining service and/or product quality.

Responsibilities

• Know function-room capacities and setups, space blocking, menus and pricing, guarantee policies, corkage fees, food-handling policies, service charges, miscellaneous pricing, shipping and receiving policies, and lost-and-found policies.
• Meet with clients to work out the details of their functions.
• Produce accurate BEOs and resumes.
• Meet financial, guest, and team-member KPIs.
• Support, develop, inspire, and empower team members.
• Own the operation or shift and build caring, trusting relationships with team members.
• Communicate with the team, coach performance, develop talent, and champion collaboration within the team and across the business.
• Anticipate guests’ needs, respond promptly, acknowledge all guests, maintain positive guest relations, and resolve complaints to ensure guest satisfaction.
• Evaluate assignment schedules and timelines while maintaining service and/or product quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed