Executive Meeting Manager - Durango
About The Position
The Executive Meeting Manager is a leadership role in the Catering department at Durango. The manager helps deliver an approachable, luxury destination and best-in-class hospitality while supporting, developing, and inspiring team members through a people-first approach. The role is responsible for meeting financial, guest, and team-member outcomes. It includes understanding event logistics, policies, pricing, and menus; meeting with clients to plan their functions; and producing accurate banquet event orders (BEOs) and resumes. The manager is also expected to lead by example, build trusting relationships, communicate with the team, coach and develop talent, and foster collaboration across the business.
Requirements
- Ability to obtain all necessary work cards.
- Demonstrate the company’s values by being kind, inclusive, forward-thinking, reliable, passionate, and self-aware.
Nice To Haves
- Anticipate guests’ needs, respond promptly, and acknowledge guests regardless of workload or time of day.
- Maintain positive guest relations and resolve guest complaints to ensure guest satisfaction.
- Evaluate schedules or timelines for completing assignments while maintaining service and/or product quality.
- Ability to obtain all necessary work cards.
Responsibilities
- Know function-room capacities and setup options, space blocking, menus and pricing, guarantee policy, corkage fees, food-handling policy, service charges, miscellaneous pricing (including floral and entertainment), shipping and receiving policies, and lost-and-found policy.
- Meet with clients to work out the details of their functions.
- Produce accurate BEOs and resumes.
- Support, develop, and inspire team members; enable and empower them to perform.
- Own the operation or shift and build caring, trusting relationships with team members.
- Engage and communicate with the team, coach to elevate performance, develop talent, and champion collaboration within the team and across the business.
- Anticipate guests’ needs, respond promptly, and acknowledge guests regardless of workload or time of day.
- Maintain positive guest relations and resolve guest complaints to ensure guest satisfaction.
- Evaluate schedules or timelines for completing assignments while maintaining service and/or product quality.
- Obtain all necessary work cards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
