Executive Meeting Manager

Donohoe Hospitality Services • College Park, MD

6d • Onsite

About The Position

The Executive Meeting Manager (EMM) is part of the Sales & Marketing team at The Hotel at the University of Maryland, a full-service hotel in College Park, Maryland. The role combines hotel sales, conference services, and catering responsibilities, managing business opportunities from initial inquiry through the successful execution of assigned meetings and events. The manager develops client relationships, generates business, coordinates event details across hotel departments, and contributes to revenue goals and client satisfaction.

The position offers exposure to hotel sales, event and conference coordination, catering, and hotel operations, along with training, cross-departmental learning, and professional development opportunities. Success is measured through sales production, prospecting activity, lead conversion, client satisfaction, accurate event documentation and forecasting, and collaboration. This is an active hotel environment involving regular interaction with clients, guests, and colleagues; property tours, meetings, and event oversight; and occasional evening, weekend, holiday, and special-event work. Reasonable accommodations may be made for qualified individuals with disabilities. Employment is at-will, and additional duties may be assigned based on business needs.

Requirements

• At least two years of hotel industry experience.
• At least one year of demonstrated sales experience in hospitality, hotel sales, or catering.
• High school diploma or equivalent.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to perform basic revenue calculations and understand contractual terms.
• Flexibility to work occasional evenings, weekends, holidays, and special events based on business needs.
• Ability to build relationships, provide customer service, collaborate across departments, adapt, remain composed during busy periods, work toward goals, and follow through on commitments.

Nice To Haves

• Associate's or bachelor's degree in Hospitality Management, Business, Marketing, Communications, or a related field.
• Familiarity with Amadeus Delphi FDC, Salesforce, Cvent, Social Tables, or comparable hospitality systems.
• Knowledge of the College Park and greater Washington, DC hospitality market.

Responsibilities

• Prospect for and develop business opportunities for guestrooms, meetings, and events.
• Build relationships with corporate clients, university departments, associations, government organizations, nonprofit groups, and meeting planners.
• Respond to inquiries, prepare proposals, negotiate rates, packages, arrangements, and contracts within hotel guidelines, and follow up to convert inquiries into bookings.
• Conduct site tours, client presentations, and property visits; participate in networking, community activities, and industry organizations.
• Work toward established sales and revenue goals and identify opportunities to increase revenue across guestrooms, catering, meeting space, audiovisual services, and other hotel offerings.
• Serve as a key client contact during the planning and execution of assigned meetings and events.
• Coordinate guestrooms, meeting space, food and beverage, audiovisual needs, room setups, special requests, and event logistics with clients and hotel departments.
• Prepare accurate Banquet Event Orders, group resumes, event diagrams, rooming lists, proposals, contracts, forecasts, and other operational documents and reports.
• Work with Culinary and Catering teams on menus and meeting experiences while remaining aware of food and labor costs.
• Obtain final event guarantees, communicate changes, attend operational meetings, and share event details with relevant teams.
• Monitor room block pickup, food and beverage covers, event revenue, booking deadlines, and projections to support forecasting.
• Maintain knowledge of safety regulations, liquor service requirements, hotel procedures, emergency procedures, policies, and service standards.
• Be available during assigned events to support clients and help resolve challenges; follow up afterward to gather feedback and identify future business.
• Maintain accurate account, contact, sales activity, and booking information in Amadeus Delphi; verify records before creating new accounts or contacts.
• Follow established sales, contracting, and event-planning procedures and communicate program requirements during weekly meetings.
• Participate in sales, revenue, BEO, credit, food and beverage, departmental, and team engagement meetings and required training.
• Deliver hospitality to guests, clients, and colleagues; contribute ideas and support a collaborative team environment.
• Demonstrate ownership, accountability, professionalism, attention to detail, and follow-through; assist colleagues and perform additional duties as assigned.

Benefits

• Training, cross-departmental learning, and professional development opportunities.
• Potential for future career advancement and exposure to hotel sales, conference services, catering, and hotel leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED