Executive Meeting Manager

Concord Hospitality Enterprises•Jacksonville, FL

2d•$24 - $29

About The Position

The Executive Meeting Manager provides high levels of customer service to internal partners and external clients while maintaining assigned accounts and developing new hotel business. The role manages pre-event, event, and post-event details for assigned events and groups, including room blocks, meeting space, concessions, group history, key dates, contract clauses, group resumes, event orders and BEOs, and billing details. The manager learns the hotel’s food and beverage offerings, pricing, function spaces, and audiovisual capabilities, and works with partners to forecast group room and food-and-beverage revenues and support strategies that maximize hotel revenue. The role uses digital sales systems and sales processes, such as Delphi, CI/TY, and PMS, and applies hotel sales strategies and resources to meet individual and team goals. The manager attends customer functions as needed, participates in internal meetings and reporting, and prepares for client site visits, tasting panels, planning meetings, networking, and other customer-focused activities. Concord describes its culture as grounded in Quality, Integrity, Community, Profitability, and Fun, and emphasizes associate development and career advancement.

Requirements

Excellent time management, self-motivation, and proactive planning.
Strong organizational skills and attention to detail.
Ability to communicate clearly, concisely, promptly, and professionally.
Willingness and ability to attend customer functions as needed.

Responsibilities

Provide high levels of customer service to internal partners and external clients.
Respond promptly and professionally to internal partners and external customers, communicating clearly across all channels.
Maintain assigned accounts and segments and develop new business for the hotel.
Monitor and manage pre-event, event, and post-event details for assigned events and groups, including room blocks, meeting space, concessions, group history, key dates, contract clauses, group resumes, event orders and BEOs, and billing details.
Learn the hotel’s food and beverage products, pricing and presentation, function space, audiovisual offerings, and other details relevant to event success.
Work with internal and external partners to forecast group room and food-and-beverage revenues and understand strategies that maximize released space, rooms, and hotel revenue.
Learn and use digital sales systems and conceptual sales processes, including Delphi, CI/TY, PMS, and the sales call process.
Understand and apply the hotel’s sales strategies, including its marketing plan, rates, and budgeted goals.
Use available tools and resources to achieve individual and team goals and complete job duties efficiently.
Attend customer functions as needed.
Meet the position’s goals and performance metrics as outlined by the hotel brand, Concord, the Regional VPS, and the supervisor.
Prepare for and participate in internal meetings, conference calls, reporting, planning, and other required communications.
Prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings.